Helena Garcia
Glendora,California
Summary
Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
Call Center Representative
AppleOne Employment Agency
07.2022 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Outbound Customer Service Representative
AppleOne Employment Agency
08.2021 - 02.2022
- Participated proactively in ongoing learning initiatives like briefing before and after shifts to consistently enhance communication skills.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
- Utilized persuasive communication skills to overcome objections from potential clients
Crew Member
McDonald's
08.2017 - 01.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Oak Knoll Alternative School
Glendora, CA05.2019
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Understanding Customer Needs
- Calm and Professional Under Pressure
Timeline
Call Center Representative
AppleOne Employment Agency
07.2022 - 02.2023
Outbound Customer Service Representative
AppleOne Employment Agency
08.2021 - 02.2022
Crew Member
McDonald's
08.2017 - 01.2020
High School Diploma -
Oak Knoll Alternative School
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