Helena Grissom
Parker,CO
Summary
Meticulous Product Support Specialist, excellent at juggling multiple tasks and working under pressure.
Overview
8
8
years of professional experience
Work History
Product Support Specialist
Computershare
Highlands Ranch, Colorado
09.2015 - Current
- Responsible for creating automated processes for customers
- Act as a business analyst on projects
- Act as a project manager on projects
- Act as a liaison between software vendors and the customers
- Responsible for analyzing data
- Responsible for troubleshooting problems related to internal and external software
- Develop and implement new processes for customers
- Work directly with internal customers, business analysts, project managers, and management to implement new processes and correct old processes.
Education
Bachelor of Science - Computer Information Systems
University of Colorado Denver
Denver, CO1999
Skills
- Strong verbal communication
- Self-motivated
- Extremely organized
- Team leadership
- Process implementation
- Client assessment and analysis
- Liaison
- Results driven
- Project management
Timeline
Product Support Specialist
Computershare
09.2015 - Current
Bachelor of Science - Computer Information Systems
University of Colorado Denver
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