Jasmine Emanuel
Southfield,MI
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
8
8
years of professional experience
Work History
Product Support Specialist
Johnson & Johnson, Medical Devices
Charlotte, NC
01.2025 - 03.2025
- Provided product support to clients, addressing inquiries and troubleshooting issues effectively.
- Collaborated with cross-functional teams to enhance product features based on user feedback.
- Developed and maintained comprehensive documentation for product usage and troubleshooting procedures.
- Trained staff on product functionalities, improving customer service response times and accuracy.
- Analyzed support tickets to identify trends, suggesting improvements to reduce recurring issues.
- Managed escalated customer concerns, ensuring timely resolution and high satisfaction rates.
Package Handler
UPS
Charlotte, NC
08.2023 - 05.2024
- Operated package scanning equipment to ensure accurate tracking and timely processing.
- Managed sorting and loading of packages for efficient distribution within tight deadlines.
- Collaborated with team members to maintain operational workflow and uphold safety standards.
- Trained new hires on best practices for handling and processing packages effectively.
- Supervised daily package handling operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored approximately 20 plus team members on best practices for package sorting and processing.
Business Office Clerk
SCA: CHARLOTTE SURGERY CENTER
Charlotte, North Carolina
08.2021 - 08.2023
- Greeted patient, visitors, and vendors. Registered patients for outpatient surgery
- Maintained accurate medical records using electronic health record (EHR) systems to support clinical staff.
- Verified insurance information and collect balances due at time of check in.
- Create patient charts for nurses and doctors
- Provide general office and clerical support to assigned area
- Processed approximately 80 patient daily, admissions and discharge paperwork efficiently, ensuring compliance with regulatory standards.
- Managed scheduling of surgical procedures, optimizing resource allocation and minimizing downtime.
- Assisted with billing inquiries, resolving discrepancies to enhance patient satisfaction and financial accuracy.
- Coordinated communication between medical staff, patients, and insurance providers to streamline operations.
- Trained new clerical staff on office procedures and EHR software, improving team productivity and efficiency.
Surgical Scheduler
ASCENSION: ST. JOHN HOSPITAL
Detroit, Michigan
06.2020 - 06.2021
- Organized Operating Room surgery schedules to efficiently maximize use of operating rooms, staff and equipment.
- Worked with management to ensure an efficient flow of daily operating room schedules.
- Responsible for maintaining patient confidentiality well respecting their dignity
- Responsible for adjusting operating room schedules and communicate any changes to surgeons’ offices and other appropriate staff.
- Obtained preliminary patient information from clinical and surgical staff, entering data into Surginet
- Scheduled 25 plus surgical procedures in collaboration with surgeons and nursing staff to optimize patient flow.
Assistant Office Operations
ASCENSION: DEIGHTON FAMILY MEDICINE
Southfield, Michigan
04.2019 - 06.2020
- Greeted patients and visitors, checked patients in and out, and obtained necessary documentation.
- Obtained and verified insurance authorizations/precertification. Completed medical record release requests and scheduled/confirmed patient appointments.
- Collected co-payments and reconciled all daily reports and deposits for accuracy.
- Provided general office and clerical support to assigned area.
Patient Service Representative
ASPEN DENTAL
Lansing, Michigan
03.2018 - 10.2018
- Greeted and checked in patients; Confirmed and scheduled appointments
- Provided a high quality of Customer Service
- Collected co-payments and verified insurance coverage
Merchandise and Sales Coordinator
ULTA BEAUTY
Okemos, Michigan
11.2016 - 07.2018
- Overseen sales, merchandising, guest service, and responsible for all operational functions
- Provided a high quality of Customer Service
- Ensured quality and productivity standards/goals were achieved
- Achieved sales goals to enhance profits
- Responded effectively customer complaints
- Managed up to 8 employees
- Set and coached revenue goals for employees
Education
Master of Science - Nursing
Herzing University
Madison, WI04-2027
Master of Science - Public Health
Michigan State University
East Lansing, MI08-2022
Bachelor of Science - Kinesiology
MICHIGAN STATE UNIVERSITY
East Lansing, MI12-2019
Skills
- Exceptional customer service
- Strong verbal communication
- Analytical problem solving
- Proficient in Microsoft applications
- Effective multitasking
- Typing speed of 65 WPM
- Healthcare vocabulary expertise
- Health promotion strategies
- Patient care
- Network troubleshooting
- Remote support
- Telephone support
- Hardware troubleshooting
Timeline
Product Support Specialist
Johnson & Johnson, Medical Devices
01.2025 - 03.2025
Package Handler
UPS
08.2023 - 05.2024
Business Office Clerk
SCA: CHARLOTTE SURGERY CENTER
08.2021 - 08.2023
Surgical Scheduler
ASCENSION: ST. JOHN HOSPITAL
06.2020 - 06.2021
Assistant Office Operations
ASCENSION: DEIGHTON FAMILY MEDICINE
04.2019 - 06.2020
Patient Service Representative
ASPEN DENTAL
03.2018 - 10.2018
Merchandise and Sales Coordinator
ULTA BEAUTY
11.2016 - 07.2018
Master of Science - Nursing
Herzing University
Master of Science - Public Health
Michigan State University
Bachelor of Science - Kinesiology
MICHIGAN STATE UNIVERSITY