Helena Kopka

Saint Clair Shores,MI

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Bringing detail-oriented and decisive nature with good multitasking abilities, strong work ethic, and sound judgment to handle diverse daily tasks with minimal oversight.

Overview

years of professional experience

Work History

Administrative Assistant

Associated Surgical Center

Dearborn Heights, MI

11.2023 - Current

Demonstrates strong problem-solving skills, resolving issues efficiently and effectively.
Facilitates communication between different departments within the organization.
Organizes files, develops spreadsheets, faxes reports and scans documents, maintaining workspace in a neat and organized fashion.
Answers phone calls and emails to provide information, resulting in effective business correspondence.

Authorization Specialist

Michigan Interventional Pain Center

Dearborn Heights, Michigan

07.2023 - Current

Schedules patient appointments, diagnostic specialty appointments, tests and procedures.
Provides accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
Develops strategies for improving operational efficiency and accuracy to the authorization process.
Assists organizational efforts by filing, entering data and answering phones and emails.

Esthetician/Laser Technician

Northville Beauty Spa

Northville, Michigan

09.2021 - 06.2023

Provided excellent customer service and skincare treatments to clients.
Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
Processed payments, set up appointments and promoted new products and services to help meet business objectives.
Checked supplies inventory regularly to ensure adequate stock levels at all times.
Kept detailed records of client preferences, skin and products to provide seamless service.

Education

Esthetician -

Douglas J. Avesta Institute

Royal Oak, MI

01-2019

Skills

Critical thinking
Highly organized
Problem-solving
Data entry efficiency

Documentation and recordkeeping
Customer service
Time management and prioritization
Scheduling

References

References available upon request.

Timeline