Helena Lopez

• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Performed proper lifting and handling techniques to maintain safe working environment.
• Collaborated with team members to complete timely orders and avoid delays.
• Verified product quantity and quality to determine accuracy of orders and reduce errors.

Sales Associate (Nov 2022 - May 2023)

• Organized, prioritized and managed multiple projects according to dedicated release schedule.
• Promoted and marketed works through social media platforms.
• Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
• Created content for websites and online publications.
• Produced original, creative content for promotional advertisements and marketing materials.
• Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
• Studied and commented on current news and trends.
• Developed in-depth understanding of digital and mobile marketing practices and media.

• Greeted visitors upon arrival, offered assistance and answered questions to build rapport and retention.
• Collaborated with team members to handle guest requirements from check-in through check-out with COVID vaccination cards, tests, and health applications.
• Handed wristbands for event while keeping things organized and professional.
• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.

• Helped customers complete purchases, locate items and join reward programs.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Kept detailed records of completed or in-progress deliveries using hand-held devices.
• Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
• Analyzed customers' issues and complaints and initiated corrective actions.
• Balanced safe, prepared tills and prepared register bags for next sales date.
• Prepared bank deposits and corporate cash shipments.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Set up, tested and balanced registers for front-end employees.

• Received payment by cash, check, credit cards, vouchers, or automatic debits.
• Answered customers' questions, and provide information on procedures or policies.
• Stocked shelves, and marked prices on shelves and items.
• Counted money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.