Reina Garcia
Visalia,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Sales Representative
Bob's Discount Furniture
Visalia, CA
07.2023 - Current
- Recommended, selected and located merchandise based on customer desires.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Researched competitors' products, prices, and sales techniques.
- Answered inquiries from prospective customers regarding features of products and services offered.
Inside Sales Representative
Western Milling
Goshen, CA
12.2011 - 06.2015
- Conducted outbound calls to existing clients to upsell products or services.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Maintained database by entering new and updated customer and account information.
- Verified outdated data and implemented necessary changes to records.
- Operated various office equipment such as scanners, printers. when required.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Contacted customers via phone or email to address data inquiries.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cycle Counter
Joann's Distribution Center
Visalia, California
08.2011 - 08.2012
- Communicated regularly with other departments regarding current inventory status.
- Resolved customer issues and concerns quickly to promote better service and keep lines moving.
- Investigated discrepancies between physical inventory and system records, and reported findings to management team.
- Managed multiple projects simultaneously while maintaining high quality work standards throughout each task.
- Maintained positive working relationship with fellow staff and management.
- Conducted monthly audits on a variety of products within the warehouse facility.
- Completed daily cycle counts of products, components, and raw materials.
- Located missing or mislabeled products, researched paperwork discrepancies, and updated computer database.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
Customer Service Representative
Temporary Agencies
Visalia, California
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected deposits or payments and arranged for billing.
- Kept records current and accurate with skilled reconciliations and variance resolutions.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
- Matched orders with invoices and recorded required information.
- Resolved customer inquiries regarding bills and payments.
Education
Some College (No Degree) - Marketing
College of Sequoias
Visalia, CASkills
- Lead Prospecting
- Account Servicing
- Account Management
- Client Account Management
- Customer Service
- Proposal Development
- Product and Service Sales
- Data Entry
- Mail Handling
- Quality Assurance
- Bookkeeping
- Invoice Processing
- Office Administration
- Filing
- Spreadsheet Management
- Critical Thinking
- Microsoft Outlook
- Phone Call Answering
- Social Media Management
- Internal Communications
- Staff Motivation
- Microsoft
- Quickbooks
- Data Organization
- Spanish Fluency (Bilingual)
- Relationship Building
- Attention to Detail
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- AR/AP
- Database Administration
- Microsoft Excel
- Deadline-Oriented
- Forklift Operation
References
References available upon request.
Timeline
Sales Representative
Bob's Discount Furniture
07.2023 - Current
Inside Sales Representative
Western Milling
12.2011 - 06.2015
Cycle Counter
Joann's Distribution Center
08.2011 - 08.2012
Customer Service Representative
Temporary Agencies
Some College (No Degree) - Marketing
College of Sequoias
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