Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Helena Marrero

Helena Marrero

Middletown,DE

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Supervisor Processing and Distribution

USPS
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Devised and implemented processes and procedures to streamline operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Frequently inspected production area to verify proper equipment operation.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Administrative Assistant

USPS,
07.1992 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

High School - Mathematics

Kensington Girls High School
Philadelphia, PA
05.1973

Skills

Machines were all computers that had to be changing as areas of mail changed As new Technology came in learned to conduct concisely correct information needed for mail to be transmitted correctly

Accomplishments

Now section was doing double book keeping. I assign an employee with great computer skills to revamp this area. Found many discrepancies. Best one told Adm at Philadelphia Naval Yard was past due. Told him exactly the procedures to pay . Finally last day he sent money in full ups to keep their mail box pick ups resolved

  • Documented and resolved Issue which led to Results.

Certification

  • Area of certification Training - Timeframe

sent to Potomac, Va for Supervisors Training 1988

Timeline

Administrative Assistant

USPS,
07.1992 - Current

Supervisor Processing and Distribution

USPS

High School - Mathematics

Kensington Girls High School

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Helena Marrero