Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helena Sykes

Carson,CA

Summary

Dynamic professional with a proven track record and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Kohls Department Store
Torrance, CA
10.2022 - 12.2022
  • Guided customers in product selection and addressed inquiries to improve satisfaction.
  • Facilitated seamless transaction processing to enhance customer service experience.
  • Coordinated efforts with team members to achieve sales objectives and ensure compliance with store standards.
  • Arranged and maintained organized merchandise displays to drive customer interest.
  • Handled returns and assisted with online pickups to create a positive shopping experience.

Post Closing Specialist

High Tech Lending
Irvine, CA
05.2019 - 07.2021
  • Engaged with diverse teams to identify and rectify inconsistencies in closing documentation, enhancing operational efficiency.
  • Reviewed and organized documentation for final loan packages submitted to investors.
  • Tracked and coordinated timelines for post-closing activities, ensuring all tasks were completed promptly.
  • Systematically organized and preserved documentation of closed loans, enhancing audit readiness.
  • Managed client communications to ensure clarity and resolution of post-closing inquiries and concerns.
  • Executed tracking of loan statuses and management of documentation through internal software systems to ensure operational efficiency.
  • Analyzed post-closing workflows and collaborated with team members to pinpoint and address areas for improvement.
  • Managed client interactions to ensure timely responses to questions and concerns following loan closure.
  • Engaged with title companies to meticulously verify lien releases, guaranteeing accurate and reliable final documentation.
  • Organized and updated detailed records of post-closing activities, facilitating informed decision-making for management.

Education

Associate of Arts - Business Administration

Cerritos College
Norwalk, California, CA

Skills

  • Customer service
  • Teamwork and collaboration
  • Cash register operation
  • Store maintenance
  • Problem-solving
  • Customer engagement
  • Conflict resolution
  • Flexible schedule

Timeline

Retail Sales Associate

Kohls Department Store
10.2022 - 12.2022

Post Closing Specialist

High Tech Lending
05.2019 - 07.2021

Associate of Arts - Business Administration

Cerritos College