Helena Van Der Merwe
Saint George
Summary
Dynamic 16 year old Shift Leader with a proven track record at Culver's, specializing in team leadership and customer service management. Excelled in staff training, enhancing customer satisfaction, and driving sales through upselling. Skilled in cash handling and proficient in HTML, CSS, Python. Achieved consistent workplace standards and improved service efficiency without compromising quality.
Overview
1
1
year of professional experience
Work History
Shift Leader
Culver's
2134 W Sunset Blvd, St. George, UT 84770
03.2024 - 02.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
High School Diploma -
Success Academy
453 S 600 E, St. George, UT 8477005-2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service management
- Customer service focus
- Mandarin Chinese (11 years)
- Staff education and training
- Sales and upselling
- HTML, CSS, Python
- Product proficiency
Languages
Chinese (Mandarin)
Professional Working
Timeline
Shift Leader
Culver's
03.2024 - 02.2025
High School Diploma -
Success Academy