Helena Whittinghill
Lawrence,KS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to promote customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with effective and outgoing communication that offers personalized assistance to customers.
Overview
9
9
years of professional experience
Work History
Assistant Fashion Merchandiser
Envelop Group LLC
07.2024 - 07.2025
- Contributed to the growth of e-commerce platform by curating a cohesive online assortment that resonated with target customers.
- Collaborated with marketing team on promotional campaigns, resulting in improved brand visibility and awareness.
- Developed strong relationships with vendors, ensuring timely delivery of merchandise and achieving cost savings.
- Achieved successful product launches by working closely with cross-functional teams including designers, production staff, marketing professionals.
- Assisted in trend forecasting, enabling the company to stay ahead of competitors and meet customer demands.
- Negotiated favorable payment terms with suppliers, improving cash flow management for the business.
- Improved customer satisfaction scores by addressing feedback from clients regarding product selection and presentation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Babysitter
Childcare
05.2023 - 06.2024
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Host
The Eldridge House Grille
06.2023 - 04.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Administered table rotation and section systems for optimal server workload distribution, resulting in improved service quality.
- Supported servers with keeping dining area ready for every guest and maintained a clean and welcoming atmosphere by quickly resetting tables after guest departure.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Women's Apparel Sales Associate
Nordstrom
06.2021 - 08.2021
- Greeted customers in a warm and professional manner and delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided custom style looks for customer by appointment as well provide honest and confident feedback the style and fit of merchandise.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained knowledge of current sales, promotions and inventory.
In-Home Nanny
Childcare
05.2020 - 08.2020
- Prepared meals and snacks for children based on dietary guidelines.
- Preformed basic household duties.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Transported children to and from activities using personal or family vehicle.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Regularly traveled with family to help with vacation activities and childcare.
Language Tutor
Childcare
09.2018 - 07.2019
- Created personalized lesson plans to meet needs of diverse learners.
- Assisted students in developing study skills and strategies.
- Conducted review sessions to help students prepare for tests.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Developed methods to motivate and engage students in learning.
- Motivated students with accurate feedback and positive reinforcement.
Food and Beverage Server
Uncle Bruce's American Bar And Grill
06.2016 - 08.2018
- Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
- Greeted guests warmly to foster welcoming environment.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Addressed and handled customer complaints in polite and professional manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Psychology
University of Kansas
Lawrence, KSHigh School Diploma -
Ningbo British International School
Ningbo, China05.2019
Skills
- Engaging with diverse customers
- Strong communication and interpersonal skills
- Adaptable and flexible
- Excellent written and verbal communication
- Fluent in English and Spanish Proficient in Mandarin, Chinese
Timeline
Assistant Fashion Merchandiser
Envelop Group LLC
07.2024 - 07.2025
Host
The Eldridge House Grille
06.2023 - 04.2024
Babysitter
Childcare
05.2023 - 06.2024
Women's Apparel Sales Associate
Nordstrom
06.2021 - 08.2021
In-Home Nanny
Childcare
05.2020 - 08.2020
Language Tutor
Childcare
09.2018 - 07.2019
Food and Beverage Server
Uncle Bruce's American Bar And Grill
06.2016 - 08.2018
Bachelor of Arts - Psychology
University of Kansas
High School Diploma -
Ningbo British International School
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