Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelvin Pagan

Orlando

Summary

Dynamic Luxury Fashion Sales Associate with a proven track record at Saks Fifth Avenue OFF 5th, excelling in upselling strategies and exceptional customer service. Adept at engaging diverse customers and enhancing brand representation, I consistently achieved sales goals while fostering customer loyalty through effective communication and personalized shopping experiences.

Overview

2
2
years of professional experience

Work History

Luxury Fashion Sales Associate

Saks Fifth Avenue OFF 5th
01.2024 - Current
  • Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
  • Operated cash registers, receiving and processing both cash and card payments.
  • Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.

Brand Ambassador

Holister
01.2023 - Current
  • Maintained accurate records of promotional events and customer interactions.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Engaged customers to communicate key product features.
  • Maintained clean, organized and professional work environment.
  • Increased sales by effectively communicating product benefits.
  • Established and maintained positive relationships with customers.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Worked with team to achieve sales goals for products.

Education

High School Diploma -

Oak Ridge High School
Orlando, FL
05-2026

Skills

  • Returns processing
  • Stock replenishment
  • Exceptional customer service
  • Appointment scheduling
  • Brand representation
  • Upselling strategies
  • Meeting sales goals
  • Detail-oriented
  • Engaging with diverse customers
  • Professional demeanor
  • Professionalism
  • Effective communication
  • Cross-selling

Languages

Spanish
Native or Bilingual

Timeline

Luxury Fashion Sales Associate

Saks Fifth Avenue OFF 5th
01.2024 - Current

Brand Ambassador

Holister
01.2023 - Current

High School Diploma -

Oak Ridge High School

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Kelvin Pagan