Kelvin Pagan
Orlando
Summary
Dynamic Luxury Fashion Sales Associate with a proven track record at Saks Fifth Avenue OFF 5th, excelling in upselling strategies and exceptional customer service. Adept at engaging diverse customers and enhancing brand representation, I consistently achieved sales goals while fostering customer loyalty through effective communication and personalized shopping experiences.
Overview
2
2
years of professional experience
Work History
Luxury Fashion Sales Associate
Saks Fifth Avenue OFF 5th
01.2024 - Current
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Operated cash registers, receiving and processing both cash and card payments.
- Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Brand Ambassador
Holister
01.2023 - Current
- Maintained accurate records of promotional events and customer interactions.
- Collaborated with marketing team to create and implement promotional campaigns.
- Engaged customers to communicate key product features.
- Maintained clean, organized and professional work environment.
- Increased sales by effectively communicating product benefits.
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Worked with team to achieve sales goals for products.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL05-2026
Skills
- Returns processing
- Stock replenishment
- Exceptional customer service
- Appointment scheduling
- Brand representation
- Upselling strategies
- Meeting sales goals
- Detail-oriented
- Engaging with diverse customers
- Professional demeanor
- Professionalism
- Effective communication
- Cross-selling
Languages
Spanish
Native or Bilingual
Timeline
Luxury Fashion Sales Associate
Saks Fifth Avenue OFF 5th
01.2024 - Current
Brand Ambassador
Holister
01.2023 - Current
High School Diploma -
Oak Ridge High School
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