Helena Wood
Tallahassee,FL
Summary
Proven to excel in high-pressure environments, demonstrated through exceptional service at Chick-fil-A and Fishbowl Kitchen. Adept at fostering positive guest experiences and maintaining operational standards. Showcases a blend of strong work ethic and effective team collaboration, alongside proficient phone etiquette, contributing to enhanced customer satisfaction and workplace harmony.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Chick-fil-A
Tallahassee, FL
03.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Camp Counselor
Suncoast Waldorf School
Palm Harbor, FL
06.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Waitress
Fishbowl Kitchen
Palm Harbor, FL
11.2020 - 06.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor Of Arts - Economics
Florida State University
Tallahassee, FLSkills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
Additional Information
References
Chris Micheal - Manager at fishbowl kitchen
Phone Number- (727) 385-3444
Cara Sutherland - Admissions coordinator
Phone number-(813) 503-8311
Timeline
Camp Counselor
Suncoast Waldorf School
06.2024 - 08.2024
Front of House Employee
Chick-fil-A
03.2023 - Current
Waitress
Fishbowl Kitchen
11.2020 - 06.2022
Bachelor Of Arts - Economics
Florida State University