Helene Adams
Iselin,NJ
Summary
Dynamic bartender with a focus on customer service, team collaboration, and effective communication. Committed to creating a welcoming atmosphere while ensuring efficient service and adherence to health regulations.
Overview
1
1
Certification
23
23
years of professional experience
Work History
bartender
Monmouth Park Racetrack
Oceanport, New Jersey
07.2020 - Current
- Prepared and served beverages to patrons at PNC Arts Center events.
- Assisted customers with drink selections and provided excellent service.
- Collaborated with team members to ensure efficient service during events.
- Managed inventory and ordered bar supplies to ensure readiness for events.
- Adhered to safety and health regulations while handling food and drinks.
- Trained new staff on bar procedures and customer service standards to enhance team performance.
- Performed opening and closing duties including restocking supplies.
- Engaged with patrons to create a welcoming atmosphere at the venue.
- Processed payments accurately and efficiently with a POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Oversaw operations of the bar area during events., cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Monitored guests alcohol consumption levels to prevent over-intoxication or underage drinking.
bartender
PNC arts center
Holmdel, New Jersey
04.2012 - Current
- Prepared and served beverages to patrons at PNC Arts Center events.
- Assisted customers with drink selections and provided excellent service.
- Collaborated with team members to ensure efficient service during events.
- Engaged with patrons to foster a welcoming atmosphere and enhance customer experience.
- Trained new bartenders on drink preparation and upselling techniques to improve service quality.
- Trained new staff on bar procedures and customer service standards.
- Managed bar supply inventory and facilitated timely orders to maintain stock levels.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
- Adhered to safety and health regulations while handling food and drinks.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with a POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Collaborated with team members to ensure efficient service during events.
Precertification Specialist
jfk University medical center
edison, nj
12.2003 - Current
- Processed authorization requests, maintaining compliance with insurance guidelines to support patient care.
- Reviewed patient insurance information for accuracy, enhancing approval rates for authorization requests.
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Coordinated precertification requests for various medical services, ensuring timely processing and adherence to insurance requirements.
- Reviewed patient medical records to determine medical necessity for requested services and procedures.
- Communicated with healthcare providers to obtain necessary documentation.
- Assisted with answering provider inquiries regarding preauthorization requirements and processes.
- Maintained updated knowledge of insurance policies and regulations.
- Collaborated with other departments within the organization to resolve issues.
Education
High School Diploma -
Jfk High School
Iselin06-1979
Skills
- Beverage preparation
- Cocktail creation
- Drink menu creation
- POS system operation
- Inventory management
- Sanitation compliance
- Customer relationship management
Certification
- bartending license
- tips certified
Timeline
bartender
Monmouth Park Racetrack
07.2020 - Current
bartender
PNC arts center
04.2012 - Current
Precertification Specialist
jfk University medical center
12.2003 - Current
High School Diploma -
Jfk High School