Helene Massaro
Human Resources Admin
Levittown,PA
Overview
10
10
years of professional experience
Work History
Human Resources Assistant
Alliance Cancer Specialists
Trevose, PA
02.2023 - Current
- Works directly with the HR Manager and Senior Leadership assisting in all employee-related activities
- Communicate, engage, and assist with admin and clinical employee inquiries of 16 oncology practices around the
- Philadelphia, Bucks, Montgomery, and Delaware counties
- Improved recruitment process of staff by creating tracking documents and organizing employee files
- Inform, direct, and monitor Leave of Absence, FMLA, and ADA processes
- Update and complete PA Unemployment Claims, and other PA DHS Forms
- Oversee the entire recruitment life cycle, onboarding new hires with information on benefits, policies, and initial computer system logins
- Manage, file, and track employee credentials and licenses
- Travels up to 50% of the time
General Manager
Crumbl Cookies
Bensalem, PA
10.2021 - 02.2023
- Effectively direct and supervise associates engaged in sales, preparing cookies, or performing services for customers
- Created weekly schedules to provide proper floor coverage within labor margins
- Examines time sheets and other payroll documentation for accuracy and submits as appropriate for over 40 crew members
- Evaluate customer service by ensuring associates are greeting and assisting customers; respond to customer inquiries and complaints professionally and on time
- Manages all financial activities effectively and follows policy including cash handling reporting, and merchandise handling; ensures all register transactions are completed accurately and under policy
- Planned inventory needs in advance to ensure the store was prepared to meet customers' needs by analyzing sales data
- Identified hiring needs periodically, conducted interviews when needed, and oversaw all HR needs of current and new team members.
Philadelphia Site Manager
Instacart
Philadelphia, PA
09.2018 - 02.2021
- Recruited/Onboarding/Offboarding 16 store sites around the Suburban Philadelphia/New Jersey areas
- Collaborated with leaders to maintain daily operations, and schedules, as metric improvement
- Reviewed payroll for Shift leaders every week using TSheets and Workday
- Oversaw development and training of all employees
- Created virtual hiring assessments to meet the demands of hiring employees during the COVID-19 pandemic
Team Leader (Multiple Postions)
Target
Philadelphia, PA
Oct.2013 - Aug.2018
- Directed operations of the interior stores including Starbucks, Pizza Hut/Snack Bar, Grocery/Fresh Food Areas, Backroom, Flexible Fulfillment
- Interviewed, trained, and developed all team members
Prioritized compliance with Food Safety regulations according to the state guidelines - Received direct store deliveries from vendors and ordered fresh food inventories multiple times a week.
- Process unloading of merchandise trailers with more than 2,000 distribution pieces and then organize on floor or backroom storage
- Trained to open/close front end check lanes and customer services as needed.
Education
Bachelor's Degree - Business Administration/ Human Resources Management
Strayer University
December 2022
Skills
- Recruitment
- Scheduling
- Applicant Tracking Systems
- Recruiting Processes
- Administer Benefits Programs
- HRIS Applications
- Unemployment Claims
- Resume Screening
- Confidential Records Management
- Employee Performance Management
- Understanding of HR Policies
- Employee Onboarding
- Human Resources Support
Summary
Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteImportant To Me
Work-life balanceHealthcare benefitsCareer advancementTimeline
Human Resources Assistant
Alliance Cancer Specialists
02.2023 - Current
General Manager
Crumbl Cookies
10.2021 - 02.2023
Philadelphia Site Manager
Instacart
09.2018 - 02.2021
Team Leader (Multiple Postions)
Target
Oct.2013 - Aug.2018
Bachelor's Degree - Business Administration/ Human Resources Management
Strayer University