Helene Pfeuffer-Rutley
Pittsburg,CA
Summary
Results-driven Team Lead with proven experience in team coordination, conflict resolution, and strategic planning. Committed to safety protocols and efficient operations, contributing to successful project outcomes. Recognized for strong communication and leadership skills that enhance productivity and foster collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fufillment Team Lead
Lowes Home Improvment
08.2025 - 04.2026
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored team members to enhance performance and product knowledge.
- Implemented process improvements, reducing inventory discrepancies and enhancing stock management.
- Coordinated scheduling to optimize labor resources during peak periods, minimizing wait times for customers.
- Coordinated with signed-out truck drivers to facilitate inter-store transfers and streamline paperwork processes.
- Coordinated customer sign-out processes in-store and curbside, streamlining order retrieval and improving overall operational efficiency.
- Conducted performance reviews and provided constructive feedback to staff.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Home Decor Associate
Lowes Home Improvment
10.2024 - 08.2025
- Assisted customers in selecting home improvement products, providing tailored recommendations to enhance project outcomes.
- Maintained inventory accuracy by conducting regular stock audits and implementing efficient restocking procedures.
- Collaborated with team members to optimize product displays, improving customer engagement and sales performance.
- Executed daily operational tasks independently, ensuring compliance with safety protocols and store standards.
- Built estimates in regards to blinds and flooring details
- Assisted customers with blind's and flooring questions for install processes to a final decision on the flooring or blinds with their choice
Head Cashier
Lowes
06.2023 - 10.2024
- Supervised cashiers, ensuring efficient transaction processing and adherence to company policies.
- Trained new staff on register operations and customer service best practices.
- Managed cash drawer reconciliation, maintaining accuracy in financial reporting.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Coordinated daily staffing schedules to align with peak business hours and operational needs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Merchandising Service Associate
Lowes Home Improvment
03.2023 - 06.2023
- Executed effective inventory management strategies, focusing on stock level monitoring and discrepancy reduction.
- Provided product knowledge to customers, facilitating informed purchasing decisions and boosting satisfaction.
- Assisted with building new bays for the plants
H and M Cashier Manager
H and M
01.2022 - 03.2023
- Trained and supervised staff on cash handling procedures and point-of-sale systems to ensure compliance and accuracy.
- Managed cash register operations, ensuring accurate financial transactions and efficient customer service.
- Coordinated daily cash reconciliations to identify and resolve variances, enhancing financial accountability.
- Counted cash drawers at beginning and end of each shift to ensure accuracy.
- Implemented inventory tracking processes to maintain stock accuracy and reduce discrepancies.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Addressed customer complaints promptly to enhance overall satisfaction.
- Cultivated positive customer relationships to foster loyalty and encourage repeat business.
Education
High School Diploma -
Pittsburg Senior High School
Pittsburg, CASkills
- Inventory management
- Logistics coordination
- Operations management
- Quality control
- Process improvement
- Safety compliance
- Task delegation
- Onboarding new hires
- Team leadership
- Customer focus
- Effective communication
- Problem solving
- Conflict resolution
- Complaint resolution
- Attention to detail
Icon
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Certification
- fork lift certification
- Order picker certification
-narrow reach truck certification
Timeline
Fufillment Team Lead
Lowes Home Improvment
08.2025 - 04.2026
Home Decor Associate
Lowes Home Improvment
10.2024 - 08.2025
Head Cashier
Lowes
06.2023 - 10.2024
Merchandising Service Associate
Lowes Home Improvment
03.2023 - 06.2023
H and M Cashier Manager
H and M
01.2022 - 03.2023
High School Diploma -
Pittsburg Senior High School