HELENE SHEARER

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

• Provided roadside assistance to stranded motorists, ensuring timely and safe vehicle recovery.
• Assisted in diagnosing vehicle issues, offering effective solutions to customers in distress.
• Operated towing equipment and tools, adhering to safety protocols during each service call.
• Communicated with dispatch to coordinate efficient response times for emergency situations.

Received IT support calls from field staff and office staff.

Submits/modifies incident tickets.

Performed troubleshooting steps for reported incidents.

Maintains inventory and property assets of office equipment and mobile devices.

Planned and implemented orders to port voice service for business customers with up to 100 voice lines over copper or fiber facilities.

Used multiple business office applications and databases (example: Microsoft office).

Communicated or coordinated with multiple internat departments.

• I operated mainframe and peripherals devices which provided the customer service online applications and the employee payroll for West Virginia, Virginia, Washington DC, Maryland, Delaware, Pennsylvania and New Jersey. I notified the computer repair vendors if a problem occurred. I explained the issue and made arrangement for their visit. I also notified my co-workers of the issue and the arrangement with the repair technicians. I had six (6) reporting clerks who I trained to operate the devices to run reports daily.