Hi, I’m
Helene Thomas
Enumclaw,WA
Summary
Dedicated professional with over 20 years of experience serving youth, parents, and educational institutions, successfully transitioning to an online role as a Customer Service Representative at Red Comet. Rapidly promoted to Executive Assistant to the Director of Student Support Services, demonstrating adaptability and a commitment to excellence in a fast-paced environment. Developed expertise in problem-solving for school principals and counselors through hands-on experience, with a strong focus on identifying opportunities for technological enhancements. A results-oriented approach combined with a passion for prioritizing the needs of others drives continuous improvement in service delivery.
Overview
32
years of professional experience
1
Certification
Work History
Red Comet
Executive Assistant
12.2022 - Current
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendar, scheduling meetings and appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during meetings, including agenda preparation and minute-taking duties.
- Supported executive in decision-making processes by conducting research and presenting findings in clear formats.
- Updated spreadsheets and databases to track, analyze, and report on performance.
- Developed strong relationships with clients (School Principals & Counselors), leading to improved contract terms resulting in increased student enrollment.
- Assisted in the preparation of school demo presentations, contributing to successful education solutions and management.
Rainier Christian MS & HS
Guidance Counselor
01.2016 - 06.2022
Job overview
- Spearheaded comprehensive academic and mental guidance counseling for 7th-12th grade students.
- Integrated Individual Education Plans (IEPs), and 504 Accommodation Plans with public schools.
- Identified resources for students in crisis and enhanced communications with parents, faculty, therapists and legal professionals.
- Developed Master Schedule for middle school and high school.
- Mapped high school credit requirements, established internships, and identified suitable scholarships.
- Facilitated college visits, college entrance exams (SAT/ACT), and assisted with FAFSA applications.
- Supervised the Administrative Assistant, attendance and substitutes.
Washington CEO Magazine & California CEO Magazine
Account Executive
01.1994 - 01.2006
Job overview
- Produced Economic Development and College Reports for CEOs in the states of Washington and California.
- Established CEO Roundtables with county Economic Development Councils and Chambers of Commerce.
- Built a book of advertisers and managed client accounts.
- Connected Washington CEO magazine & California CEO Magazine writers and editors with entrepreneurial leaders to establish a network of business practices to create editions like the 'The Best Companies To Work For'.
- Developed a place for CEOs to compare notes and learn how to maximize productivity.
Education
University of Washington
from Psychology
01.1999
Bellevue College
from Criminal Justice
01.1996
Skills
- Proficient in Word
- Proficient in Excel
- Proficient in Google Drive
- Proficient in Google Meet
- Proficient in Google Chat
- Proficient in Google Classroom
- Proficient using Gemini/AI Agent
- Experienced with Agilix Buzz
- Experienced with Quickbase
- Experienced with DocuSign
Certification
- Guardian ad Litem | Child Advocate
- King County Superior Court
- Search and Rescue | Equine Unit
- King County
- American Heart Assoc. | Instructor
- CPR/AED/First Aid
Timeline
Executive Assistant
Red Comet
12.2022 - Current
Guidance Counselor
Rainier Christian MS & HS
01.2016 - 06.2022
Account Executive
Washington CEO Magazine & California CEO Magazine
01.1994 - 01.2006
Bellevue College
from Criminal Justice
University of Washington
from Psychology
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