Helen J. Clippinger
Performance Consultant
Moscow,ID
Summary
Talented professional with a track record of creating positive workplace culture and high-performing teams. A knowledgeable leader and dedicated problem solver who creates and delivers solutions to identified areas of opportunity. Experience in developing customized solutions to meet a wide-range of company needs. A strong collaborator and active listener with excellent verbal and written communication skills. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
12
12
years of professional experience
Work History
Performance Consultant
US Bank
04.2011 - Current
- Facilitated the highly successful New Hire Onboarding Program including building the SharePoint site and building program content
- Oversaw coaching and development of 33 branches in Washington and Idaho
- Created the Coaching Program in the Branch Manager Enhancement Program and facilitated roundtables for all new managers in 2021
- Provided consultation to managers and bankers to increase success around key performance indicators as well as providing solutions to close the gap between actual and desired performance
- Responsible for creation and delivery of a multitude of training programs, spanning focus areas including: customer experience, conversation skills, product knowledge and focus areas
- Compiled data and gave professional presentations highlighting finds and recommended optimizations.
- Conducted thorough reviews of results to devise and deploy improvement strategies.
- Presented information using variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
- Additional positions held while at US Bank: Multi Branch Manager, HUB Manager, Branch Manager, Sales and Service Manager, Universal Banker and Teller.
Developmental Specialist
Opportunities Unlimited
04.2010 - 04.2011
- Performed individual and group therapy
- Guided developmentally disabled adults through customized day programs.
Education
B.S - Psychology
University of Idaho
Moscow, ID05.2010
Skills
- Program Design and Implementation
- Coaching and Development
- Customer/ Employee Experience
- Complex Problem-Solving
- Special Projects
- Hiring and Retention
- Performance Monitoring and Optimization
- Strong Communication and Interpersonal Skills
Accomplishments
Annual Pinnacle 2015
10+ Top Performer Awards
Psi Chi Honors Fraternity- 2010
Additional Information
- Annual Pinnacle-2015, 10+ Top Performer Awards, Psi Chi Honors Fraternity-2010
Timeline
Performance Consultant
US Bank
04.2011 - Current
Developmental Specialist
Opportunities Unlimited
04.2010 - 04.2011
B.S - Psychology
University of Idaho
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