Helen M. Santini
Plainville,CT
Summary
Seeking new employment after twenty (20) years in a Correctional/Community environment. Seasoned corrections professional who remains calm and confident even in the most adverse and stressful working conditions. Parole Officer familiar with the problem solving tools and crisis management techniques necessary to be successful in a prison, residential housing and community environment. Restraint techniques Ethical standards of conduct First aid and CPR certified File and record maintenance Occupational hazards and safety precautions Trained in defensive tactics Excellent problem solver
Overview
27
27
years of professional experience
Work History
Part Time Dispatcher
Watertown P.D.
Watertown, CT
12.2023 - 01.2024
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided guidance to firefighters responding to emergency situations via radio or telephone.
Security Guard
Town of Plainville Board of Education
Plainville, CT
01.2020 - 10.2022
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Responded to medical emergencies before paramedic and law enforcement arrival.
Security Associate
ESPN Headquarters
Bristol, CT
08.2018 - 01.2020
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Telephone Counselor
Plainville, CTWheeler Clinic
04.2017 - 06.2017
- Telephone counselor for Crisis Phone lines
- Duties as followed but not limited to:
- Knowledge of Department directives and procedures
- Knowledge of facility directives
- Maintain safety and security of the facility
- Monitor Facility cameras
- Conduct unit counts, security checks, as needed daily interactions with inmates in facility
Parole Officer
CTState of Connecticut
Wethersfield
11.2007 - 11.2016
- Duties included but not limited to the following: knowledge of Administrative directives and procedures knowledge of Department policies protect the staff, public and other parolees direct supervision of parolees in the community and residential settings monitored GPS and EMP reports
- Alcohol and/or Drug screenings
- Background and DMV screenings
- Work directly with clinical staff of substance abuse treatment, Domestic Violence, Anger
- Management, staff of residential programs
- Determine violation status, hearings, return to custody
Correctional Officer - Counselor
CTState of Connecticut
Wethersfield
08.1996 - 11.2007
- Duties included but not limited to the following: knowledge of Administrative Directives and Policies protect the staff, public and other inmates
- Education legal contact between inmates and attorneys assist with daily unit activities within housing unit review and assign contact levels of inmates based on department criteria
- NCIC yearly reviews process visitor information
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Education
Bachelor of Arts - Sociology, Criminal Justice
USACentral Connecticut State
01.1995
Skills
- Security procedures knowledge
- Reliability
- Observant
- First aid and CPR certified
Timeline
Part Time Dispatcher
Watertown P.D.
12.2023 - 01.2024
Security Guard
Town of Plainville Board of Education
01.2020 - 10.2022
Security Associate
ESPN Headquarters
08.2018 - 01.2020
Telephone Counselor
Plainville, CTWheeler Clinic
04.2017 - 06.2017
Parole Officer
CTState of Connecticut
11.2007 - 11.2016
Correctional Officer - Counselor
CTState of Connecticut
08.1996 - 11.2007
Bachelor of Arts - Sociology, Criminal Justice
USACentral Connecticut State
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