Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Helen Magela

Nathan's Famous (Airport)
Miami,FL
2
Languages
4
years of professional experience

Results-driven customer service professional with expertise in team supervision and staff training. Strengths include enhancing client loyalty through effective customer relations and optimizing service delivery. Demonstrates reliability and adaptability in fast-paced environments, supporting team objectives through efficient cash handling and problem-solving.

Work History

Cashier

8 Months
Nathan's Famous (Airport) | 12.2025 - 08.2026
  • Analyzed customer preferences to curate product offerings, resulting in increased sales and enhanced shopping experiences.
  • Processed customer transactions accurately using point-of-sale systems.
  • Implemented systematic organization and cleanliness protocols to facilitate an enjoyable shopping experience.
  • Assisted customers with inquiries, providing product information and recommendations.
  • Maintained cleanliness and organization of work area to ensure a pleasant shopping experience.
  • Collaborated with team members to optimize inventory management during peak hours.

Cashier-Costumer Service

4 Months
CVS Healthcare | 08.2025 - 12.2025
  • Executed accurate transaction processing through point-of-sale systems to enhance customer service efficiency.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
  • Maintained knowledge of store promotions and product locations to assist customers effectively.
  • Collaborated with team members to maintain clean and organized checkout areas for optimal customer experience.

Assistant Manager - Costumer Service

3 Years 2 Months
Fresco Y Mas | 05.2022 - 07.2025
  • Resolved escalated customer inquiries effectively, maintaining positive relationships and brand loyalty.
  • Supervised daily operations of customer service team, ensuring high-quality support and satisfaction.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and loyalty.
  • Developed training materials for onboarding new staff, enhancing service delivery efficiency.
  • Coordinated scheduling and staffing to optimize workflow during peak hours, improving response times.

Education

Business Management

Miami Dade College | Miami, FL | 12-2029

Skills

Cash management
Customer support
Work ethic
Customer assistance
Customer relations
Point-of-sale operation
Staff training
Cash management
Work ethic
Patience and empathy

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Cashier

Nathan's Famous (Airport)
12.2025 - 08.2026Read More

Cashier-Costumer Service

CVS Healthcare
08.2025 - 12.2025Read More

Assistant Manager - Costumer Service

Fresco Y Mas
05.2022 - 07.2025Read More

Miami Dade College

Business Management
Read More
Helen Magela