Heleshia Brock
Store manager
ONALASKA,TX
Overview
14
14
years of professional experience
Work History
Asst. Store Manger
Family Dollar
Onalaska , TX
01.2021 - 05.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Dept. Manager
Walmart
Livingston , TX
08.2005 - 03.2013
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
Store Manager
Dollar General Store
Cleveland, TX
09.1999 - 08.2005
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Ged -
Shepherd High School
Shepherd, TxCertified Store Manager -
Dollsr General Store Manager
Tomball TxSkills
- Sales Promotion
- Performance Monitoring and Evaluation
- Inventory Control
- Financial Management
- Marketing and Promotions
- Human Resources Oversight
- Time Management
- Financial Statement Review
- Finance and Accounting Oversight
- Store Opening and Closing
- Supply Chain Management
- Shift Scheduling
- Strategic Merchandising
- Cost Management
- Hiring and Training
- Department Oversight
- Project Management
- Microsoft Internet Explorer
- Retail Operations
- Management Team-Building
- Pricing and Markdowns
- POS Systems
- Microsoft Windows
- Supplier Monitoring
- Work Planning and Prioritization
- Sales Tracking
Timeline
Asst. Store Manger
Family Dollar
01.2021 - 05.2021
Dept. Manager
Walmart
08.2005 - 03.2013
Store Manager
Dollar General Store
09.1999 - 08.2005
Ged -
Shepherd High School
Certified Store Manager -
Dollsr General Store Manager