Christal Triplett
Saint Ann,MO
Summary
Enthusiastic,Focused Assistant Store Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in. Experience in diverse retail environments. Composed persona known for having excellent drive.
Overview
21
21
years of professional experience
Work History
Store Manger
Aldo Shoes
07.2021 - Current
- Led team to exceed sales targets through effective coaching and performance management.
- Developed and implemented visual merchandising strategies to enhance customer experience and drive foot traffic.
- Streamlined inventory management processes, reducing stock discrepancies and improving product availability.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Managed employee training programs, enhancing skills and ensuring compliance with company policies.
- Implemented loss prevention strategies, reducing shrinkage through staff awareness and accountability initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Manager
DSW
12.2015 - 03.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assistant Manager
Forever 21
04.2011 - 12.2015
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Customer Service Representative
Express Scripts
10.2004 - 11.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Biological Sciences
St.Louis Community College
St Louis, MO04.2025
High School Diploma -
Mehlville Senior High
05.2005
Skills
- Skilled problem solver
- Efficient and Detail-Oriented
- Department Oversight
- Coaching and Mentoring
- Hiring and Onboarding
- Policy Development and Enforcement
- Sales Promotion
- Retail Store Management
- Customer service
- Customer relations
- Multitasking and organization
- Customer service management
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Store merchandising
- Retail inventory management
- Shift scheduling
- Recruitment and hiring
- Inventory control
- POS systems
- Team building and leadership
- Supply ordering
- Policies and procedures
- Documentation and reporting
Timeline
Store Manger
Aldo Shoes
07.2021 - Current
Assistant Manager
DSW
12.2015 - 03.2022
Assistant Manager
Forever 21
04.2011 - 12.2015
Customer Service Representative
Express Scripts
10.2004 - 11.2009
High School Diploma -
Mehlville Senior High
Biological Sciences
St.Louis Community College
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