Summary
Overview
Work History
Education
Skills
Professional Development and Certifications
Timeline
Generic

Katie Clark

Elkmont,AL

Summary

Experienced Store Manager with a strong background in food service and retail, specializing in inventory analysis, reordering, and customer relationship management. Skilled at optimizing stock levels, reducing waste, and ensuring product availability. Proven ability to build lasting customer relationships and drive sales growth while maintaining high satisfaction levels. Seeking to apply operational expertise and a customer-focused approach in a food service sales role.

Overview

16
16
years of professional experience

Work History

Store Manger

C.T. Garvin Feed and Seed
01.2017 - 11.2024
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Service Manager

Texas Roadhouse
02.2013 - 12.2016
  • Maintained appropriate stock and inventory of all bar products and supplies
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Organized scheduling and training for 60+ Staff
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.

Seasonal Server

Xanterra Parks & Resorts
05.2012 - 09.2012
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bartender and Trainer

Texas Road House
08.2009 - 05.2012
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.


Server

Texas Road House
08.2008 - 05.2009

Education

Associate of Science -

Northwest Shoals Community Collage
Muscle Shoals, AL
12-2020

Skills

  • Inventory & Data Analysis: Managing stock and optimizing sales using Excel/Google Sheets
  • Promotions & Marketing: Creating campaigns and leveraging social media (Facebook, Instagram, LinkedIn)
  • Recruitment & Staff Management: Hiring, training, and scheduling employees
  • Cost Analysis: Identifying savings opportunities and improving profitability
  • Operations Management: Overseeing daily operations, opening/closing, and scheduling
  • Problem-Solving: Quickly addressing operational issues and customer concerns
  • Goal Setting & Performance: Setting and tracking sales/operational goals
  • Relationship Building: Cultivating strong client and vendor relationships
  • Microsoft Office: Proficient in Word, Excel, PowerPoint, Outlook
  • Google Workspace: Skilled in Docs, Sheets, Slides, Gmail
  • Social Media: Managing accounts and running campaigns
  • Software & POS: Experienced with POS systems and inventory tools

Professional Development and Certifications

Women's Management Leadership Development Conferences: Denver CO, 2016, Atlanta GA, 2015

Texas Roadhouse MIT: Hiram, GA, Sept. 2014 - Dec. 2014

SerSafe Certification: 2014

Alabama RVP Trainer for New Hires: 2013

TIPS Certification: May 2012

Timeline

Store Manger

C.T. Garvin Feed and Seed
01.2017 - 11.2024

Service Manager

Texas Roadhouse
02.2013 - 12.2016

Seasonal Server

Xanterra Parks & Resorts
05.2012 - 09.2012

Bartender and Trainer

Texas Road House
08.2009 - 05.2012

Server

Texas Road House
08.2008 - 05.2009

Associate of Science -

Northwest Shoals Community Collage

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Katie Clark