Helga Valdez
Houston
Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a secretary, administrative assistant and office clerk. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office and other applications/systems.
Seasoned Vendor offering experience carefully updating logs, managing papers, and submitting payments. Good multitasking and problem-solving skills with an organized and responsible nature.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
24
24
years of professional experience
Work History
Vendor Management Specialist and Notary
Memorial Hermann
Houston
06.2018 - Current
- Managed vendor relationships and ensured compliance with agreements.
- Coordinated product deliveries and maintained accurate inventory records.
- Assisted in negotiating contracts to secure favorable terms for supplies.
- Evaluated vendor performance and provided feedback for improvement.
- Implemented best practices for procurement processes and vendor selection.
- Facilitated communication between vendors and internal teams to resolve issues.
- Identified opportunities for process improvements within the vendor management program.
- Maintained positive working relationship with fellow staff and management.
- Reviewed case files to gather necessary documentation for appeals processing.
- Analyzed medical records to determine if further information was needed in order to process appeals.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
- Acted as intermediary between insurance companies and customers by researching and assessing information to determine claim validity.
- Identified trends in the types of appeals received, and reported those findings to management.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
Hearing Center Representative
Texas Ear, Nose and Throat Specialists
Cypress
03.2015 - 05.2018
- Answering phones for the audiology department, scheduling patient appointments, scheduling VNG, ABR and ECoG tests.
- I also verified insurance benefits, repair, recase and retube hearing aids.
- I as well fill out repair forms and send hearing aids to be repaired.
- Another of my duties is taking care of the monthly battery and supply order for 15 locations.
- I assist potential new patients with any hearing aid questions or concerns that they may have.
- I mail patients hearing aid supplies and take the payments as well.
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
- Assisted in patient intake and maintained accurate medical records.
- Managed patient scheduling and appointment coordination for multiple specialists.
Medical Customer Service Representative
APAC/ Memorial Hermann Health Solutions
Humble
07.2014 - 03.2015
- Answering phones, assisting members getting their medications when they are being denied, assist provider with claim questions and reconsideration, finding members new providers, updating their file information.
- Sending claims back for reprocess, benefit information and member education.
- Handling escalation calls and resolving any issues.
- Started appeals and complaints process.
- Commercial plan benefits.
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
Customer Service Representative
Coventry Health Care, Inc.
Houston
02.2013 - 03.2014
- Answering phones, assisting members getting their medications when they are being denied, assist provider with claim questions and reconsideration, finding members new providers, updating their file information.
- Assisted with new hire training and basic claim processing procedures.
- Resolving any pharmacy issues and escalation matters.
- Started appeals and complaints process.
- Medicare and Medicaid benefits for different states.
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
Office Assistant
Espitia’s Cabinet & Door Makers
Houston
04.2008 - 09.2011
- Answering phones, taking payments in person and over the phone, taking orders, processing all orders accurately and in a timely manner, some inventory control, planning delivery routes for drivers, scheduling appointments for the owners amongst other duties.
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
Accounts Representative/Collector
Lacks Valley Stores, LTD
Pharr
05.2001 - 01.2007
- Calling customers to make payment arrangements, take payments over the phone, assisting customers with any questions they may have, skip tracing, obtaining credit reports, doing social security number searches, emailing, making copies, faxing, sending 10 day demand letters, certified mail, preparing paperwork for filing lawsuits amongst other duties.
- Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience.
- I was nominated several years for employee of the year in our credit department.
- I also met my monthly quotas that were required of me.
- Quickly became a trusted assistant to the executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.
Education
GED Certificate -
McAllen High School
01.1995
Skills
- Office Assistant Management
- Teambuilding & Supervision
- Staff Training
- Report & Document Preparation
- Accounts Payable/Receivable
- Data Entry & Customer Service
- Records Management
- Meeting & Event Planning
- Inventory Control
- Vendor management
- Effective communication
- Interpersonal skills
- Problem solving
- Team collaboration
- Attention to detail
- Time management
- Revenue generation
- Issue resolution
- Vendor evaluation
- Persuasive communication
- Problem-solving aptitude
- Excellent communication
- Relationship building
- Organizational skills
- Adaptability and flexibility
Timeline
Vendor Management Specialist and Notary
Memorial Hermann
06.2018 - Current
Hearing Center Representative
Texas Ear, Nose and Throat Specialists
03.2015 - 05.2018
Medical Customer Service Representative
APAC/ Memorial Hermann Health Solutions
07.2014 - 03.2015
Customer Service Representative
Coventry Health Care, Inc.
02.2013 - 03.2014
Office Assistant
Espitia’s Cabinet & Door Makers
04.2008 - 09.2011
Accounts Representative/Collector
Lacks Valley Stores, LTD
05.2001 - 01.2007
GED Certificate -
McAllen High School