Summary
Overview
Work History
Education
Skills
Timeline
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Heli L. Castro

San Jose ,Ca

Summary

My name is Heli (Lizbeth) Castro, I speak English and Spanish. I have taken a CNA and MA course. I have my AA in health science. I am looking to obtain a position related to the medical field where I can utilize my skills, experience and knowledge to provide quality customer care services, as well as enrich my learning and continue growing. As a current makeup artist and previous front desk assistant, I value my excellent reputation for meeting clients request, and expectations. Since running my makeup business, I am confident with the ability to multi task, handle client scheduling, social skills, mastery in consultation services and I also find a true passion in helping others. My previous COVID testing experience, also depended of excellent customer care, scheduling, as well as having a great work ethic. I am Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Professional Makeup Artist

Freelance
02.2017 - Current


  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
  • Implemented hygienic practices, ensuring a clean working environment and minimizing risk of infection or irritation for clients.
  • Consistently met tight deadlines without sacrificing quality or client satisfaction on various projects.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.

Front Desk at Hair Salon

Meraki Studio
06.2017 - 12.2023


  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
  • Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.

Private COVID Testing

Inspire Diagnostics
07.2021 - 02.2023
  • Implemented best practices from industry experts to continually improve testing site operations.
  • Developed training materials for new hires, enabling quick integration into the team and maintaining high-quality service standards.
  • Maintained detailed records on-site metrics such as daily tests performed, turnaround times for results, and positive case rates to inform decision-making processes.
  • Enhanced patient experience with clear communication and efficient scheduling procedures.
  • Established productive relationships with community partners such as schools, businesses, and local governments to facilitate efficient COVID-19 testing services.

Medical Assistant

Dr. Posada family practice
03.2019 - 06.2019
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Certified Nursing Assistant

Lincoln Glen Manor
06.2018 - 07.2018
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.

Education

Associate Of Health Science -

Evergreen Valley College
San Jose, CA
05.2023

Medical Assistant -

Silicon Valley Career Technical Education
San Jose, CA
05.2018

High School Diploma -

Andrew P. Hill High School
San Jose, CA
05.2018

Certified Nursing Assistant -

Mission College
Santa Clara, CA
05.2017

Skills

  • Bilingual
  • Patient scheduling
  • Strong work ethic
  • Excellent customer service and client care
  • Understands medical procedures
  • Venipuncture and phlebotomy
  • Charting expertise
  • Proper sterilization techniques

Timeline

Private COVID Testing

Inspire Diagnostics
07.2021 - 02.2023

Medical Assistant

Dr. Posada family practice
03.2019 - 06.2019

Certified Nursing Assistant

Lincoln Glen Manor
06.2018 - 07.2018

Front Desk at Hair Salon

Meraki Studio
06.2017 - 12.2023

Professional Makeup Artist

Freelance
02.2017 - Current

Associate Of Health Science -

Evergreen Valley College

Medical Assistant -

Silicon Valley Career Technical Education

High School Diploma -

Andrew P. Hill High School

Certified Nursing Assistant -

Mission College

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Heli L. Castro