Heliana Nunez
South Gate,CA
Summary
I am a multi-tasker, I tend to work better under stress. I am used to dealing with customers and solving there issues. As shift lead I assign my team duties and make sure they stay on task. I also know how to take criticism and am open to advice and I always aim to improve.
Overview
3
3
years of professional experience
Work History
Barista/Shift Leader
It's Boba Time
05.2022 - Current
- Trained employees on cashier/making drinks and assigned duties.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Crew Member
Burger King
10.2021 - 02.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate of Science - Diagnostic Medical Sonography
Cypress College
Cypress, CA06.2026
High School Diploma -
South Gate Senior High School
South Gate, CA06.2023
Skills
- Motivating Teams
- Influencing Others
- Continuous improvements
- Coaching abilities
- Goal-Oriented
- Training and mentoring
- Complex Problem-Solving
- Strategic Planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista/Shift Leader
It's Boba Time
05.2022 - Current
Crew Member
Burger King
10.2021 - 02.2022
Associate of Science - Diagnostic Medical Sonography
Cypress College
High School Diploma -
South Gate Senior High School
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