HELINA DEGEFU
SILVER SPRING,US
Summary
PROFESSIONAL SUMMARY
Customer service and management professional with over 5 years of experience in sales, team leadership, and HR-related responsibilities. Skilled in employee support, staff training, scheduling, team coordination, customer relations, and daily operations. Experienced in supporting employees, addressing workplace concerns, and maintaining a positive and productive work environment. Known for strong communication, organization, attention to detail, and professionalism.
Overview
7
7
years of professional experience
Work History
Manager on Duty
Barley mac
Arlington, Virginia
12.2023 - 03.2026
- Managed staff scheduling to optimize coverage and efficiency.
- Trained new employees on service standards and operational procedures.
- Addressed customer inquiries and resolved issues effectively.
- Monitored inventory levels to prevent shortages and overstocking.
- Conducted staff meetings to communicate updates and gather feedback.
- Audited cash registers at the end of each shift for accuracy.
- Managed administrative duties to ensure efficient office operations. such as filing documents or preparing reports.
- Investigated incidents reported by customers or staff members.
Manager, Sales and Customer Support
Locat plc
Addis Ababa, Ethiopia
02.2019 - 09.2022
- Facilitated team meetings to address performance gaps, fostering a supportive environment that led to marked gains in team morale and productivity.
- Ensured inventory accuracy to support operational efficiency,, ensuring accurate stock levels and availability.
- Developed a streamlined inventory management process, reducing discrepancies and ensuring optimal stock levels to meet customer demand.
- Coordinated staff training initiatives, improving team performance and fostering a culture of continuous improvement.
- Coordinated schedules and travel, optimizing staff productivity.
- Conducted analysis of customer feedback, informing service adjustments that increased satisfaction ratings.
- Mentored team members to enhance skills and confidence, contributing to a positive workplace culture and improved service standards.
- Managed HRIS data entry and maintenance for employee records.
- Conducted hiring processes to select qualified candidates. Processed hiring-related paperwork.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Organized and facilitated new employee orientation sessions to integrate staff into the company..
Skills
- Human Resources Support
- Employee Relations
- Staff Training & Development
- Employee Onboarding
- Scheduling & Coordination
- Team Leadership
- Conflict Resolution
- Customer & Client Relations
- Administrative Support
- Microsoft Office
Timeline
Manager on Duty
Barley mac
12.2023 - 03.2026
Manager, Sales and Customer Support
Locat plc
02.2019 - 09.2022