Niara Brown
Silver Spring,MD
Summary
Dedicated and results-driven professional with a background in Business Administration and a proven track record in management, event planning, and customer service. Seeking opportunities to leverage my skills and experience in a dynamic and challenging role.
Overview
6
6
years of professional experience
Work History
Assistant General Manager Kitchen, Front of House Manager
Kitchen + Kocktails USA
04.2023 - Current
- Spearheaded recruitment efforts by hiring and training 120+ staff members, including servers, bartenders, hosts, and bussers.
- Orchestrated multiple grand opening events, hosting over 1500 guests and receiving positive feedback.
- Streamlined employee management through the NetChex payroll system, ensuring accurate records.
- Facilitated FOH staff in mastering the Toast POS system for enhanced operational efficiency.
- Provided exceptional experiences by personally greeting patrons, addressing concerns, and ensuring guest satisfaction.
- Proactively managed dry storage inventory, optimizing supply chain efficiency and placing weekly orders with USFoods
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained and guided team members to maintain high productivity and performance metrics.
Marketing and Events/Restaurant Front of House Manager
The Park At 14th
11.2019 - 01.2023
- Coordinated the successful distribution of 1700 invitations for a high-profile holiday private event
- Established an organized system for tracking guest contact information using Excel spreadsheets
- Collaborated with the host stand team to welcome and seat guests, ensuring a positive first impression.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Proficiently operated OpenTable to manage reservations, seat guests, and monitor daily guest volumes.
- Contributed to event preparation and decoration, enhancing the overall guest experience.
- Addressed and resolved guest concerns and inquiries, maintaining a high level of customer satisfaction.
Loan Servicing Production Specialist
EagleBank
01.2018 - 01.2019
- Produced monthly reports using Microsoft Excel, delivering accurate and timely financial data
- Reviewed and processed daily reports, including rejected payments and auto debits/ACH transactions
- Conducted thorough reviews of Residential Held for Sale loans for precision and compliance
- Extracted vital information from loan documents to set up loans in the IBS system
- Managed account maintenance, handled email requests, and conducted research and documentation review
- Facilitated customer credit inquiries, ensuring prompt and efficient service.
Education
Bachelor of Science - Business Administration, Management, Small Business Entrepreneurship
FROSTBURG STATE UNIVERSITY
Skills
- Team Leadership Expertise
- Training and Development Background
- Employee Scheduling
- Strategic Planning Skill
- Hiring and Recruitment
- Business Development
- Customer Relationship Management (CRM)
- Inventory Control
Accomplishments
- People Helping People (PHP) / Sold Out Servants: Licensed Life Insurance Agent (Current)- Delta Sigma Pi (Professional Business Fraternity): Vice President of Pledge Education (2017-2018)
Timeline
Assistant General Manager Kitchen, Front of House Manager
Kitchen + Kocktails USA
04.2023 - Current
Marketing and Events/Restaurant Front of House Manager
The Park At 14th
11.2019 - 01.2023
Loan Servicing Production Specialist
EagleBank
01.2018 - 01.2019
Bachelor of Science - Business Administration, Management, Small Business Entrepreneurship
FROSTBURG STATE UNIVERSITY
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