Alex Marks
Roanoke,VA
Summary
Motivated Customer Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Encouraging leader and fast paced problem solver. Dependable and willing to take on added responsibilities to achieve team success.
Overview
12
12
years of professional experience
Work History
Front of House / Bartender /Assistant General Manager
202 Social House
09.2019 - Current
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Lead Sales Representative
Imobile By Sprint/T-Mobile
10.2018 - 09.2019
- Sold products and services to prospective customers as well as performing cost-benefit analyses of existing and potential customers
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
Real Estate Agent
Wythe County Real Estate, LLC
01.2018 - 01.2020
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
Pro Shop Associate
Draper Valley Golf Course
04.2016 - 08.2019
- Performing customer service and administrative work, responsible for collection of fees, registration of players and assigning tee times
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Representative
Blue Ridge Nissan
04.2015 - 03.2016
- Began in the “Business Development Center” where I assisted in keeping inventory up to date as well as managed parking inventory, received sales calls to drive more business to the store
- Always performed top-notch, professional and polite service to help drive in customers as well as boost sales and help with customer satisfaction.
Front Desk Night Auditor
Choice Hotel International
03.2011 - 03.2015
- Greeted guests at the front desk, engaged in pleasant conversations while managing the check-in process
- Collected deposits, fees, payments; processed all financial data
- Entered and updated sensitive customer information during check-ins and room changes.
- Assisted other hotel personnel in various capacities including overseeing the entire front desk when management staff was unavailable
- Performed nightly updates to room charges and rates.
Education
High School Diploma -
Fort Chiswell High School
Max Meadows, VA06.2011
Skills
- Team Leadership Expertise
- Records Organization and Management
- Operations Oversight
- Performance Monitoring and Evaluation
- Develop Policies
- Payroll Administration and Timekeeping
- Hiring and Onboarding
- Dining Room Management
Additional Information
- Former High School Basketball Coach.
- Strongly recommended from all past and present employers.
- Extremely motivated and hardworking individual that takes pride in achieving success of any goal or task set in front of me.
- Well mannered and experienced in achieving customer satisfaction through taking responsibility for customer relation issues.
Timeline
Front of House / Bartender /Assistant General Manager
202 Social House
09.2019 - Current
Lead Sales Representative
Imobile By Sprint/T-Mobile
10.2018 - 09.2019
Real Estate Agent
Wythe County Real Estate, LLC
01.2018 - 01.2020
Pro Shop Associate
Draper Valley Golf Course
04.2016 - 08.2019
Sales Representative
Blue Ridge Nissan
04.2015 - 03.2016
Front Desk Night Auditor
Choice Hotel International
03.2011 - 03.2015
High School Diploma -
Fort Chiswell High School