Summary
Overview
Work History
Education
Skills
Timeline
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Kendall Ensign

Summary

Dynamic and dependable professional with 8+ years of military experience and a strong background in high-volume, fast-paced hospitality environments. Proven ability to remain calm under pressure, multitask with precision, and deliver exceptional service with warmth, care, and professionalism. Highly skilled in team leadership, communication, and guest satisfaction, with a mission-driven mindset and sharp attention to detail. People-focused and always willing to go above and beyond to create a seamless and memorable dining experience.

Overview

11
11
years of professional experience

Work History

Assistant General Manager/Bartender

Talk
07.2023 - 05.2025
  • Led front-of-house operations for high-volume craft cocktail bar, ensuring smooth service, staff coordination, and elevated guest experiences
  • Designed and executed seasonal cocktail menus, showcasing original recipes, and local ingredients
  • Spearheaded and curated community partnerships and events to drive foot traffic and brand awareness
  • Hired, trained, and supervised a team of 5+, fostering a collaborative, high-performing culture
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency

Server

Hau Tree
12.2022 - 06.2024
  • Delivered high-touch service in a fast-paced, upscale restaurant, consistently exceeding guest expectations
  • Expertly guided guests through seasonal menus, wine pairings, and signature cocktails with a deep knowledge of ingredients and chef-driven offerings
  • Resolved guest concerns with professionalism and urgency, turning potential issues into opportunities for exceptional service recovery
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Security Forces Supervisor

United States Air Force, USAF
05.2014 - 10.2022
  • Led, trained, and supervised diverse teams in high-pressure environments as a Security Forces Staff Sergeant in the U.S. Air Force, with 8.5 years of active-duty service
  • Managed Electronic Security Systems and served as an Instructor, ensuring operational readiness, system integrity, and compliance with safety protocols across multiple installations
  • Oversaw base-wide Security Control Center operations, coordinating emergency responses, incident management, and 24/7 security communications
  • Managed security clearance protocols and armed use-of-force authorization for over 600+ U.S. and foreign military personnel, ensuring operational compliance, accountability, and force protection across joint operations

Bartender/Server

Canteen Brewhouse
09.2018 - 07.2019
  • Served high customer volumes during special events, nights, and weekends
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift

Apple Technical Specialist

Apple
08.2016 - 06.2017
  • Delivered exceptional face-to-face technical support to Apple customers
  • Diagnosed, resolved, and translated software and connectivity problems while educating users on device optimization
  • Contributed to team success through cross-functional communication, process improvements, and a solutions-first mindset
  • Demonstrated patience and empathy while managing customers, consistently turning difficult interactions into positive experiences

Education

Bachelor of Science - Psychology

University of Maryland Global Campus
Aviano, Italy
12-2025

Skills

  • Team leadership expertise
  • Client experience and communication
  • Creative execution and brand management
  • Technical systems and problem solving
  • Training and development skill
  • Skilled multitasker while under fire

Timeline

Assistant General Manager/Bartender

Talk
07.2023 - 05.2025

Server

Hau Tree
12.2022 - 06.2024

Bartender/Server

Canteen Brewhouse
09.2018 - 07.2019

Apple Technical Specialist

Apple
08.2016 - 06.2017

Security Forces Supervisor

United States Air Force, USAF
05.2014 - 10.2022

Bachelor of Science - Psychology

University of Maryland Global Campus

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