Koray Saricicek
Dallas,TX
Summary
Dynamic Assistant General Manager with 15+ years of hospitality experience, including leadership roles as Operations Manager, Front Desk Manager, and Food & Beverage Manager. Skilled in hotel operations, team leadership, financial management, cost control, and guest satisfaction. Proven ability to improve operational efficiency, enhance customer retention, and drive profitability while building high-performing teams and delivering exceptional guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Acting General Manager/ Assistant General Manager
Courtyard by Marriott Plano Parkway
03.2026 - Current
- Directed daily hotel operations, ensuring exceptional guest experiences and service quality.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to maximize revenue growth and profitability.
- Oversaw budget management, monitoring expenses to align with financial goals.
- Fostered staff development through mentoring and training programs, enhancing team performance.
Assistant General Manager
Marriott Suites Market/Medical Center
10.2025 - 04.2026
- Assisted in managing daily hotel operations to ensure seamless guest experiences.
- Coordinated staff schedules to optimize service delivery and enhance team efficiency.
- Developed training materials for new employees, improving onboarding processes.
- Monitored inventory levels and assisted in procurement to maintain operational standards.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Acting General Manager
SpringHill Suites Dallas NW Highway at Stemmons
05.2025 - 10.2025
- Led daily operations to enhance productivity and streamline workflows.
- Developed and implemented operational strategies to improve service delivery.
- Managed team performance through regular feedback and coaching sessions.
- Optimized inventory management processes to reduce waste and improve efficiency.
- Collaborated with department heads to align goals and drive organizational objectives.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant General Manager
SpringHill Suites Dallas NW Highway at Stemmons
01.2024 - 05.2025
- Supported budget management efforts by tracking expenses and identifying cost-saving opportunities.
- Collaborated with marketing teams to implement promotional strategies, increasing guest engagement.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Analyzed feedback data to identify trends and recommend improvements in service quality.
- Handled cash accurately and prepared deposits.
Education
Bachelor - Tourism and Travel Management
University of Gaziantep
Turkey09-2014
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Leadership and team building
- Problem resolution
- Team player
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
.
Certification
- Tabc
- Food handler
- Servsafe
LANGUAGES
Turkish - Native
English - Bilingual
AWARDS
Employee of the Month 3X Manager of the Year 1X
Timeline
Acting General Manager/ Assistant General Manager
Courtyard by Marriott Plano Parkway
03.2026 - Current
Assistant General Manager
Marriott Suites Market/Medical Center
10.2025 - 04.2026
Acting General Manager
SpringHill Suites Dallas NW Highway at Stemmons
05.2025 - 10.2025
Assistant General Manager
SpringHill Suites Dallas NW Highway at Stemmons
01.2024 - 05.2025
Bachelor - Tourism and Travel Management
University of Gaziantep