Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jillian Ferencz

Food And Beverage Manager
Delray Beach,FL

Summary

Driven by a results-focused approach, I excelled at Rosewater Rooftop By Akira Back, enhancing operational efficiency and customer satisfaction. Leveraging skills in Operations Management and Team Leadership, I spearheaded initiatives that significantly improved service quality and staff performance, achieving a notable increase in profitability and customer loyalty. My expertise in product management and vendor sourcing played a pivotal role in streamlining menu improvements, deadstock, and reducing costs.

Overview

3
3
years of professional experience

Work History

Assistant General Manager/Acting General Manager

Rosewater Rooftop By Akira Back
10.2023 - Current
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Coordinated and assisted with planning large parties, including weddings, corporate events, and social gatherings while implementing minimums, guidelines, and policies.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Respond to customer dissatisfaction and concerns in a timely and professional manner, addressing their concerns and resolving issues to their satisfaction.
  • Cultivated strong relationships with local clients, hotel guests, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Implemented FOH staff trainings, FOH expectations and sequence of service, opening and closing SOPs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Oversaw the entire front of house hiring process, ensuring effective recruitment and selection of high-performing staff members.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

Operations Manager

Rosewater Rooftop By Akira Back
07.2023 - 10.2023
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Bar Lead

Rosewater Rooftop, The Ray Curio Collection
12.2021 - 07.2023
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Followed strict recipes and drink measurements to minimize product used.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed creative drink menus, incorporating seasonal ingredients and popular trends to attract customers.
  • Fostered a positive work environment that encouraged teamwork among bar staff through consistent support and open communication.

Education

High School Diploma -

Wellington Community High School
Wellington
05.2001 -

Skills

  • Operations Management
  • Customer Relationship Management
  • Team Leadership
  • Project Management
  • Staff Training and Development
  • Proficient in Excel
  • Proficient in Toast and Agilysis
  • Labor Cost Controls
  • Purchasing and planning
  • Vendor Sourcing

Accomplishments

    Created a total of 12 specialty menus for holidays and special events. Created a new beverage program for Rosewater Rooftop by Akira Back.

    Created a new training programs for Bartenders, Barbacks, Server Assistants, Servers, and Hostesses.


Timeline

Assistant General Manager/Acting General Manager

Rosewater Rooftop By Akira Back
10.2023 - Current

Operations Manager

Rosewater Rooftop By Akira Back
07.2023 - 10.2023

Bar Lead

Rosewater Rooftop, The Ray Curio Collection
12.2021 - 07.2023

High School Diploma -

Wellington Community High School
05.2001 -

Similar Profiles

CREATE PROFILE
Jillian FerenczFood And Beverage Manager