William Ferrara
Land O’ Lakes,FL
Summary
With over 28 years of immersive experience in the hospitality industry, I excel in utilizing platforms like Yelp, Resy, and OpenTable for seating arrangements. Proficient in HotSchedules for efficient scheduling, I also possess expertise in managing various point-of-sale systems. Additionally, I am adept at utilizing Restaurant 365 and all Microsoft 365 applications for streamlined back-office operations. Moreover, my commitment extends beyond technical prowess; I am dedicated to fostering customer satisfaction and cultivating enduring relationships with guests for long-term satisfaction and loyalty.
Overview
22
22
years of professional experience
Work History
Assistant General Manager/Acting General Manager
Clasico Italian Chophouse/Bricks Smoke Meats
Brandon/Sarasota, FL
03.2022 - Current
- Oversee daily operations to ensure exceptional service and guest experiences
- Provide leadership and mentorship to the management and staff, fostering professional development and team cohesion
- Manage inventory operations, including procurement and stock maintenance
- Develop and implement standard operational policies and procedures, optimizing efficiency and profitability
- Set goals, build budgets, and drive sales growth
Bar Manager (key holder)
Hyde Park Cafe
Tampa, FL
08.2016 - 03.2022
- Negotiated with vendors to secure competitive pricing and diverse product selections
- Curated innovative drink menus and promotions based on customer insights and seasonal trends
- Led training initiatives for new bar staff, ensuring seamless onboarding and adherence to service standards
- Organized and executed weekly events and specials, overseeing staffing and logistics
- Maintained accurate financial records and banking procedures, ensuring compliance with company protocols
Bartender
Florida Avenue Brewing
Tampa, FL
09.2020 - 01.2022
- Provided exceptional customer service while preparing and serving beverages
- Maintained cleanliness and safety standards in the bar area to ensure a hygienic environment
- Engaged with customers to create memorable experiences and foster loyalty
- Assisted in inventory management and procurement, optimizing stock levels for operational efficiency
- Provided training and guidance to new team members to ensure consistency in service quality
Floor Manager/Team Lead/Trainer/Event Ambassador/Bayhost
Topgolf
Tampa, FL
11.2014 - 07.2016
- Managed scheduling and availability for up to 150 servers, ensuring adequate coverage and operational efficiency
- Oversaw daily operations, ensuring smooth service and guest satisfaction
- Collaborated with management to address guest and staff concerns promptly and effectively
- Implemented streamlined processes to enhance productivity and task completion
- Conducted comprehensive training sessions for new hires, evaluating performance and providing feedback
- Developed operational guidelines and protocols to uphold service standards and guest satisfaction
Head Bartender (key holder)
Hyde Park Cafe/Cheap/The Kennedy
Tampa, FL
01.2003 - 12.2014
- Facilitated the training and development of new team members, ensuring alignment with organizational goals
- Contributed insights to employee performance evaluations, aiding in continuous improvement initiatives
- Managed inventory logistics and vendor coordination to maintain adequate stock levels
- Scheduled and oversaw staff shifts, optimizing resource allocation for peak performance
- Collaborated with management to strategize sales optimization initiatives and enhance customer experience
Education
GED -
Gaither High School Education Program
Tampa, FL06.2002
Central Islip High School
Central Islip, NY01.1999
Skills
- Utilizing platforms like Yelp, Resy, and OpenTable for seating arrangements
- Proficient in HotSchedules for efficient scheduling
- Expertise in managing various point-of-sale systems
- Utilizing Restaurant 365 and all Microsoft 365 applications for streamlined back-office operations
- Fostering customer satisfaction
- Cultivating enduring relationships with guests
- Employee Relations
- Business Development
- Employee Scheduling
- Inventory Control
- Sales Coaching
- Budgeting and cost control
- Food safety and sanitation
Awards
- Runner-up for the 2004 Chives Best Cocktail Competition
- Brand Ambassador for Maker’s Mark
- Prior Brand Ambassador for Chivas
Timeline
Assistant General Manager/Acting General Manager
Clasico Italian Chophouse/Bricks Smoke Meats
03.2022 - Current
Bartender
Florida Avenue Brewing
09.2020 - 01.2022
Bar Manager (key holder)
Hyde Park Cafe
08.2016 - 03.2022
Floor Manager/Team Lead/Trainer/Event Ambassador/Bayhost
Topgolf
11.2014 - 07.2016
Head Bartender (key holder)
Hyde Park Cafe/Cheap/The Kennedy
01.2003 - 12.2014
GED -
Gaither High School Education Program
Central Islip High School
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