Robbie Maple
Scottsdale
Overview
7
7
years of professional experience
Work History
Assistant General Manager / Member Service Representative / Front Desk
Mountainside Fitness
05.2021 - Current
- Assistant General Manager
- Oversaw day-to-day facility operations, ensuring a safe, efficient, and service-focused environment.
- Supported all other operations when staffing needs arose to maintain smooth and compliant workflows.
- When conflicts involving members or employees arose I would use strong communication and problem-solving skills to work out a solution.
- Monitored staff performance and ensured all duties and operational standards were completed accurately and on time to uphold corporate standards.
- Maintained all responsibilities normally assigned to the Member Service Representative role while still being in the top percentage of sales for the eastern region.
- Member Service Representative (MSR)
- Assisted members with account inquiries, membership changes, and general service questions, providing a high level of customer support.
- Processed new membership enrollments and guided prospects through available plans and benefits.
- Consistently maintained top percentage of sales, income, and call volume for the entire company
- Utilized consultative communication to overcome objections and convert prospective members into active members.
- Front desk
- Ensuring club is in operating condition at all times to maintain member satisfaction
Sales / Marketing Intern
MTI Connect
05.2022 - 08.2022
- Cold calling and marketing for companies
- Maintained CRM and Marketing database
- Assisted in research and identifying over 3,000 qualified leads
- Developed and executed a contact strategy based on a targeted ROI
Busser
Abuelos Mexican Restaurant
01.2021 - 05.2021
- Cleaning tables
- Running food
- Cleaning front and back of house at closing
Dish Washer
Fabio on Fire
05.2019 - 08.2019
- Kept the back room cleaned and organized
- Cleaned the dishes of the entire kitchen
- Closing duties for the entire restaurant (Front of house and back of house)
Education
Bachelors Degree - Communications (BS)
Arizona State University
Tempe, Arizona12.2025
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Glendale Community College
Glendale, Arizona05.2022
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Sunrise Mountain High School
Peoria, Arizona05.2021
Skills
- Skills: Communication, Teamwork, Leadership, and Computer skills
- Relevant Coursework: Writing/ Typing, Groupwork, Public Speaking, Group Leadership
- Staff management
- Inventory control
- Operations management
- Team leadership expertise
- Employee scheduling
- Sales techniques
- Strategic planning skill
- Sales coaching
- Training and development skill
- Customer service
Timeline
Sales / Marketing Intern
MTI Connect
05.2022 - 08.2022
Assistant General Manager / Member Service Representative / Front Desk
Mountainside Fitness
05.2021 - Current
Busser
Abuelos Mexican Restaurant
01.2021 - 05.2021
Dish Washer
Fabio on Fire
05.2019 - 08.2019
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Glendale Community College
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Sunrise Mountain High School
Bachelors Degree - Communications (BS)
Arizona State University