Haylee Voda
Rockaway Park
Summary
I consider myself a hard-working and dedicated employee, with many ideas to bring to the table. Always committed to learning and growing from new opportunities. I will always put the team first, and rise to any endeavor. I am able to diffuse volatile customer situations and build productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Overview
12
12
years of professional experience
Work History
Front Desk/Member Service Representative
JCC
Dallas
03.2025 - 04.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored compliance with organizational security protocols when interacting with members.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Participated in team meetings to discuss customer service strategies and goals.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled customer complaints in an efficient and courteous manner.
- Assisted colleagues with tasks as needed during peak times of activity.
Customer Service Representative
Thriftbooks
Dallas
12.2023 - 11.2024
- Offered award winning service to customers via phones, chats and emails
- Provided primary customer support to internal and external customers
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer complaints promptly and efficiently.
Sales Agent
Nighthawks
Tel-Aviv, Israel
07.2018 - 06.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
- Performed cold-calling and follow-ups with leads to secure new revenue
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
Customer Service Representative
Aura Air
Tel Aviv, Israel
03.2021 - 01.2022
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered
- Provided primary customer support to internal and external customers
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Customer Service Representative/Manager
JMRB Media
Tel Aviv, Israel
09.2015 - 02.2018
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered
- Provided primary customer support to internal and external customers.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Resolved hundreds of customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
Enlisted Soldier
IDF
Tel-Aviv, Israel
07.2013 - 07.2015
- Secured and protected military property, assets, and personnel
- Responded to reports of irregular activities and notified dispatchers for required emergency units
- Upheld code of conduct and maintained professionalism in stressful situations
- Served in on-call capacity for last-minute or late-night taskings from leadership
Education
High School Diploma -
Bayside High School
Bayside, NY06.2010
Skills
- Customer service
- Microsoft office
- Computer Skills
- Customer relationship management
- Relationship management
- CRM Software
- Problem solvin
- Time management
- Issue resolution
- Communication skills
Languages
Hebrew
Full Professional
Timeline
Front Desk/Member Service Representative
JCC
03.2025 - 04.2025
Customer Service Representative
Thriftbooks
12.2023 - 11.2024
Customer Service Representative
Aura Air
03.2021 - 01.2022
Sales Agent
Nighthawks
07.2018 - 06.2022
Customer Service Representative/Manager
JMRB Media
09.2015 - 02.2018
Enlisted Soldier
IDF
07.2013 - 07.2015
High School Diploma -
Bayside High School