Zaimarie Font Zayas
Winter Park,FL
Summary
Dynamic and compassionate professional with experience at Medflorida Medical Center, excelling in customer service and relationship building. Leveraged database management skills to enhance customer satisfaction and support. Achieved significant improvements in member service delivery by focusing on efficient problem-solving and empathetic customer interactions.
Overview
13
13
years of professional experience
Work History
Member Service Representative, Front Desk
Medflorida Medical Center
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Certified Teacher's Assistant
Summit Academy Schools
08.2018 - 08.2023
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
Elderly Caregiver
Professional Service Association
02.2012 - 02.2018
- Administered medication management software to track patient dosages, ensuring timely administration.
- Provided emotional support and companionship to reduce feelings of loneliness and improve mental well-being.
- Applied mobile caregiving applications to schedule and document daily tasks, enhancing care coordination.
- Monitored vital signs and reported any significant changes to healthcare professionals, ensuring prompt intervention.
Education
Associate of Science - Nurse
Centro De Estudios Multidisciplinarios
San Juan, Pr.05-2011
High School Diploma -
CDEA
San Juan,Pr05-2007
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Database management
- Document processing
- Payment processing
Languages
Spanish
Full Professional
Timeline
Member Service Representative, Front Desk
Medflorida Medical Center
01.2024 - Current
Certified Teacher's Assistant
Summit Academy Schools
08.2018 - 08.2023
Elderly Caregiver
Professional Service Association
02.2012 - 02.2018
Associate of Science - Nurse
Centro De Estudios Multidisciplinarios
High School Diploma -
CDEA
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