Ulises Martinez
Glendale,Arizona
Summary
Dedicated employee with strong customer service, multitasking, and time management skills. I have worked Member Services at Mountainside Fitness for 2 years and I'm confident and proud in my customer service skills. I'm committed to delivering exceptional customer experiences!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Representative/Front Desk Receptionist
Mountainside Fitness
Glendale , Arizona
02.2020 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
Education
High School Diploma -
Deer Valley High School
Glendale, AZ05-2019
Skills
- Account Management
- Customer Service
- Time Management
- Creativity
- Communication
- Adaptability
Certification
- Professional Bartender's Certificate – ABC Bartending Schools.
Languages
English
Professional
Spanish
Professional
Affiliations
* Photography
* Videography
* Sports
Accomplishments
- 2022 Spirit Spike Award
- 2019 High School Region Champs (Soccer)
- Marketing Advanced Certificate 2017
Referral
- Amy Reinking
Timeline
Member Service Representative/Front Desk Receptionist
Mountainside Fitness
02.2020 - Current
High School Diploma -
Deer Valley High School