Helina Samuyo
Santa Ana,CA
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Confident in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
Work History
Behavioral Health Specialist II
Newport Healthcare
Santa Ana, CA
07.2020 - Current
- Monitored the patient's health status, reported changes to medical staff, and ensured coordinated care.
- Redirection using verbal de-escalation and CPI techniques.
- Document detailed shift notes and client progress, ensuring accurate and timely communication.
- Support client communication with families, assisting in transportation for extracurricular activities and appointments.
Sales Floor Associate
T.J. Maxx
Santa Ana, CA
02.2019 - 10.2019
- Assisted with stocking shelves, organizing merchandise, and maintaining the cleanliness of the sales floor.
- Handled returns and exchanges efficiently according to store policies.
- Provided information to customers concerning sales, promotions, and store policies.
Education
Associate of Arts - Sociology
Santa Ana College
Santa Ana, CA06-2024
High School Diploma -
El Modena High School
Orange, CA06-2017
Bachelor of Arts - Sociology
California State University Long Beach
Long BeachSkills
- Adaptability and team collaboration
- Detail-oriented and organized
- Electronic health records
- Health data management
- Crisis intervention
- Client advocacy
References
References available upon request.
Timeline
Behavioral Health Specialist II
Newport Healthcare
07.2020 - Current
Sales Floor Associate
T.J. Maxx
02.2019 - 10.2019
Associate of Arts - Sociology
Santa Ana College
High School Diploma -
El Modena High School
Bachelor of Arts - Sociology
California State University Long Beach