Heliodoro Galvan
Bowie,MD
Summary
Skilled in public safety and customer service, I excelled at Long View Gallery by enhancing security and guest satisfaction. Leveraging expertise in crisis response and crowd management, I consistently ensured event safety and efficiency. My background also includes optometric management and landscaping leadership, showcasing my adaptability and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Event Security Officer
Long View Gallery
Washington, DC
06.2024 - Current
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Checked bags for weapons, explosives, contraband materials and other prohibited items.
- Provided assistance to guests with special needs and disabilities.
- Patrolled crowds during events to preserve order and promote security.
- Assisted with crowd control during large events where necessary.
- Maintained a professional demeanor while interacting with staff and patrons of the event venue.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Security
Phoenix Security Solutions, Inc.
Largo, USA
05.2021 - 09.2023
- Conducted thorough security patrols of designated areas
- Collaborated with law enforcement and emergency services
- Conducted routine inspections of access points
- Operates patrol vehicle, specialized 55+ neighborhood
Optometric Technician/General Manager
Havelock Eyecare, LLC
Laurel, USA
01.2019 - 11.2022
- Managed day-to-day operations of the vision care center, overseeing scheduling, inventory management, and administrative tasks to optimize efficiency
- Coordinated staff training programs on new optical technologies and industry best practices
- Proficiently performed pre-testing procedures, including measuring visual acuity, intraocular pressure, and other diagnostic assessments
- Educated patients on contact lens insertion, removal, and care, addressing inquiries and providing guidance on lens selection based on individual needs
- Operated and maintained various optical laboratory equipment, including lens edgers, blockers, and coating machines, ensuring accurate and efficient production of eyeglass lenses
Landscaping Crew Leader
Airborne Landscaping
Bowie, MD
01.2019 - 11.2022
- Operated landscaping equipment to maintain grounds and remove trees.
- Delegated work to staff, setting priorities and goals.
- Performed preventative maintenance to keep equipment in excellent working condition.
- Assisted in budgeting and quoting landscaping projects, including labor, materials, and timelines.
- Created detailed estimates of labor costs associated with each project.
- Collaborated with clients to design attractive outdoor spaces according to their specifications.
Event security
Massive Entertainment
05.2017 - 07.2021
- Crowd control and conflict resolution
- Provided exceptional customer service by addressing attendee concerns and resolving conflicts professionally
- Implemented comprehensive security measures for various events, including concerts, festivals, corporate gatherings, and sporting events
Optician/Lab Tech
Visual Eyes
Laurel, USA
10.2016 - 08.2017
- Executed lens finishing processes, including cutting, shaping, and edging, to achieve precise and customized lens configurations
- Applied technical expertise to recommend suitable lens materials, coatings, and designs tailored to individual prescriptions and preferences
- Conducted thorough lens verification and quality checks to ensure compliance with optometrists' prescriptions and industry standards
Education
Associate Degree - Networking Information Systems
TESST College Institute
Beltsville, MD01.2002
Skills
- Public safety awareness
- Customer service
- Personal assistant experience
- De-escalation techniques
- Crowd management
- Crisis response
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Event Security Officer
Long View Gallery
06.2024 - Current
Security
Phoenix Security Solutions, Inc.
05.2021 - 09.2023
Optometric Technician/General Manager
Havelock Eyecare, LLC
01.2019 - 11.2022
Landscaping Crew Leader
Airborne Landscaping
01.2019 - 11.2022
Event security
Massive Entertainment
05.2017 - 07.2021
Optician/Lab Tech
Visual Eyes
10.2016 - 08.2017
Associate Degree - Networking Information Systems
TESST College Institute
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