Hellene Robinson
Surprise,AZ
Summary
Experienced and results-driven Team Lead with proven ability to lead, motivate and inspire team members to consistently meet and exceed performance targets. With a track record of effectively delegating tasks, providing constructive feedback, and implementing process improvements, I am adept at driving team success and delivering exceptional results. Dependable team player with solid background in fulfillment. Highly productive, organized and efficient.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Fulfillment Technician
Chewy.com
Goodyear, AZ
11.2018 - Current
- Led a team of fulfillment technicians to ensure efficient and accurate order fulfillment processes
- Processed daily production tool to keep track of daily goals
- Scheduled and rotated team members to different positions to maintain positive work flow
- Performed daily audits to guarantee package is ready to ship
- Conducted regular performance evaluations and provided feedback for team members to improve productivity
Fulfillment Supervisor
Kohls Department Store
Surprise, AZ
11.2005 - 10.2018
- Led a small team of associates to pick and pack online orders and process them for shipment
- Played an instrumental role in achieving on-time delivery goals through careful planning and execution of daily tasks and responsibilities
- Reduced shipping errors with diligent quality control checks of outgoing packages
Education
High School Diploma -
Richmond Burton Community High School
Richmond, IL06-1990
Skills
- Teamwork and Collaboration
- Punctual and Reliable
- Excellent Communication
- Team Leadership
- Detail Oriented
- Staff Scheduling
- Time Management
- Attention to Detail
Affiliations
- Crocheting
- Making tumblers, t-shirts and other items through sublimation
Accomplishments
- I've been awarded Chewtopian of the Month 3 times in my career at Chewy.
Certification
- AZ Certified Pharmacy Technician
- PTCB Certified Pharmacy Technician
Timeline
Lead Fulfillment Technician
Chewy.com
11.2018 - Current
Fulfillment Supervisor
Kohls Department Store
11.2005 - 10.2018
High School Diploma -
Richmond Burton Community High School
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