Hellinia Reed
Seabrook,TX
Summary
Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
27
27
years of professional experience
20
20
Years of customer service
10
10
Years of Property Management
Work History
Senior Bartender
Kanakas Tiki Bar
12.2018 - 10.2023
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
Owner/CFO
SST Hotshot Trucking
10.2012 - 10.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Office Assistant
Davis-Penn Commercial Mortgage Company
10.1996 - 10.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Certificate - General Studies
College of Mainland
La Marque, TXSkills
- Beverage Preparation
- Complex Problem-Solving
- New Hire Training
- Engaging Personality
- Customer Service
- Handling Difficult Customers
- Highly Reliable
- Outgoing Personality
- Hospitality Service Expertise
- Classic Cocktails
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In business, you're the Chief Salesman.Create a sense of demand, rather than waiting to have demand.
Barbara Corcoran
Timeline
Senior Bartender
Kanakas Tiki Bar
12.2018 - 10.2023
Owner/CFO
SST Hotshot Trucking
10.2012 - 10.2015
Office Assistant
Davis-Penn Commercial Mortgage Company
10.1996 - 10.2012
Certificate - General Studies
College of Mainland
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