Hellon Hill
HEMPSTEAD,NY
Summary
Proactive Teacher Aide and Customer Service Representative with extensive experience in classroom management and conflict resolution. Skilled in interactive teaching methods, accurate record-keeping, and empathetic customer complaint resolution. Bringing strong classroom behavior management and customer service skills to drive student engagement and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher Aide
Nassau BOCES
01.2019 - Current
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Customer Service Representative
Walmart
05.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Grand Canyon University
Phoenix, AZ05.2026
Associate of Arts - Disability Studies
Nassau Community College
Garden City, NY05.2023
Skills
- Classroom Management
- Critical Thinking
- Lesson Planning
- Motivating students
- Behavior Management
- Positive Role Model and Mentor
- Special Needs Students
Certification
Teacher Assistant New York State
Reading, travelling and taking long walks.
Reading enables me to be creative,and enhances my critical thinking skills. Travelling helps me to learn new cultures, and make me better appreciates diversity. Walking helps me deal with stressful situations.
Timeline
Teacher Aide
Nassau BOCES
01.2019 - Current
Customer Service Representative
Walmart
05.2017 - Current
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Grand Canyon University
Associate of Arts - Disability Studies
Nassau Community College
Teacher Assistant New York State
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