Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Language
Certification
Timeline
Generic

Helly Joshi

Bangalore,India

Summary

Skilled and emotionally intelligent Software QA Engineer with 6 years of experience, including 5 years in manual and automation testing and 1 year in technical support. Expertise in IVR systems and mobile UI testing, with a proven track record in designing test plans, executing functional and load tests, and debugging issues. Currently enhancing automation skills in Selenium, Python, Cypress, and REST API testing to align with industry advancements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Software QA Engineer | Test Analyst

Cognizant Technology Solutions
Bangalore
01.2020 - Current
  • Executed manual test cases for various IVR flows: inbound, outbound, transfers, prompt validation.
  • Conducted load and performance testing using Hammer CallMaster for stress test simulations.
  • Validated call transfers, routing logic, fallback behavior, and error-handling mechanisms.
  • Participated in Linux patch validations across QA, DEV, STG, and PROD environments.
  • Logged and tracked issues, participated in release bridge calls, and ensured smooth deployment.
  • Key Contribution: Reduced production call failures by 30% through proactive load testing and regression coverage of critical IVR paths before major releases.

Software QA Engineer

Cognizant Technology Solutions
Bangalore
09.2023 - 08.2024
  • Performed end-to-end UI testing on mobile applications for managing Wi-Fi networks using XFi mobile app.
  • Validated device onboarding, Wi-Fi pod connectivity, parental controls, and user control features.
  • Utilized Charles Proxy to monitor and debug API traffic between frontend and backend.
  • Documented test scenarios and raised defects using JIRA; maintained traceability in Confluence.
  • Contributed to stability improvements of the app leading to a notable user satisfaction increase.
  • Key Contribution: Played a vital role in stabilizing a release version that improved app store rating from 3.1 to 4.2 by ensuring critical fixes were thoroughly tested.

Senior Support Tech Engineer

Cognizant Infra Services
Bengaluru
11.2018 - 12.2019
  • Delivered 24/7 technical support, resolving critical system issues and achieving a 99% satisfaction rate.
  • Executed system maintenance, including backups, patching, and disk management, ensuring seamless operations.
  • Streamlined ticket management and resolution processes, reducing response times by 30%.
  • Acted as part of the escalation team, addressing critical escalations and ensuring prompt resolution to minimize downtime and maintain client satisfaction.

Education

Bachelor of Engineering - Information Science

MVJ College of Engineering
Bangalore
07-2018

Senior Secondary -

Kendriya Vidyalaya
Jammu & Kashmir
04.2014

Secondary School -

Kendriya Vidyalaya
Jammu & Kashmir
04.2012

Skills

  • IVR platforms and AEP
  • Regression testing
  • User acceptance testing
  • Test automation
  • CMS and Avaya CM
  • Python, SQL, Java, and JavaScript
  • Manual and mobile UI testing
  • API, load, and IVR testing
  • Selenium and Cypress automation
  • Postman for API testing
  • JIRA and Confluence management
  • Charles Proxy debugging
  • JUnit unit testing
  • Analytical thinking
  • Clear communication
  • Team collaboration

Personal Information

Title: Software QA Engineer

Language

English
Full Professional
Hindi
Native/ Bilingual

Certification

  • · Gen AI for Testers – Udemy (Basic Certificate, 2024)
  • Selenium with Python – [In Progress with Udemy]
  • REST API Testing Basics –[In Progress with Udemy]

Timeline

Software QA Engineer

Cognizant Technology Solutions
09.2023 - 08.2024

Software QA Engineer | Test Analyst

Cognizant Technology Solutions
01.2020 - Current

Senior Support Tech Engineer

Cognizant Infra Services
11.2018 - 12.2019

Bachelor of Engineering - Information Science

MVJ College of Engineering

Senior Secondary -

Kendriya Vidyalaya

Secondary School -

Kendriya Vidyalaya

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