Helmuth Alvarado
Chantilly,VA
Summary
A highly experienced customer service professional with 8+ years of experience in customer service. Proven track record of using consultative sales approach to understand and meet customer needs. Possess a strong work ethic and positive attitude while demonstrating the ability to work well independently and in a team setting, requiring little to no supervision.
Overview
8
8
years of professional experience
Work History
Sales Associate
Harbor Freight Tools
09.2017 - Current
- Provide outstanding customer service, addressing inquiries and concerns promptly.
- Operate the POS cash register, handling an average of 92 transactions per shift, managing cash, credit/debit cards, and verifying money counts in cash drawers.
- Manage the cleanliness and organization of the cashier station, ensuring streamlined service.
- Open and close the registers, train four new cashiers each month, monitor cash limits, and ensure quality customer service at all times.
- Resolved customer complaints and provided product information.
- Maintain a thorough knowledge of store merchandise, and sell store credit cards.
- Received multiple Hard Hat Winner of the Month awards.
- Have a reputation for prompt, efficient service, with high-level accuracy, receiving 97.9% customer satisfaction ratings each year.
Transportation Security Officer
Transportation Security Administration
03.2024 - 06.2024
- Assisted in conducting screening of passengers, baggage and cargo.
- Conducted security screenings at any airport that provides commercial services to the public.
- Implemented security-screening procedures that are central to Transportation Security Administration (TSA) objectives and that will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported aboard an aircraft.
- Assisted in monitoring the flow of passengers through the screening checkpoint to facilitate orderly and efficient processing of passengers.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Maintained close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties.
- Participated in information briefings concerning security-sensitive or classified information.
Education
A.S. - Criminology and Criminal Justice
Northern Virginia Community College
Loudoun08.2023
High School Diploma - undefined
Mountain View High School
Centreville06.2015
Skills
- Proficient in operating POS system
- Microsoft applications proficiency
- Exceptional customer Service and engagement
- Dependable, attention to detail and a fast learner
- Organization and time management
- Verbal and written communication
- Ability to multitask
- Customer complaint resolution
- Problem analysis, use of judgment and ability to solve problems efficiently
- Accuracy and attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Transportation Security Officer
Transportation Security Administration
03.2024 - 06.2024
Sales Associate
Harbor Freight Tools
09.2017 - Current
High School Diploma - undefined
Mountain View High School
A.S. - Criminology and Criminal Justice
Northern Virginia Community College