Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hema Pokhrel

Fort Worth,TX

Summary

Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Supercuts and World Finance Group. Proven track record in enhancing customer satisfaction and operational efficiency through effective teamwork and tailored solutions. Adept at training staff and implementing strategies that boost engagement and sales performance.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Hairstyles

Supercuts
2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Health Insurance Agent

World Finance Group
2022 - Current
  • Educated clients on health insurance options and benefits to facilitate informed decision-making.
  • Assisted in processing applications and claims, ensuring compliance with regulatory requirements.
  • Developed tailored insurance solutions based on individual client needs and preferences.
  • Collaborated with team members to enhance customer service strategies and improve client satisfaction.

Assistant Manager

OK Food Mart
2013 - Current
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members to enhance service quality and operational efficiency.
  • Managed inventory control processes, optimizing stock levels to reduce waste.
  • Implemented promotional strategies, increasing customer engagement and sales performance.

Certified Nursing Assistant

Pacifica Senior Living
12.2009 - 2012
  • Administered daily patient care, including hygiene assistance and mobility support.
  • Monitored vital signs and reported changes to nursing staff to ensure patient safety.
  • Assisted with meal preparation and feeding, promoting nutritional intake for patients.
  • Implemented infection control practices, maintaining a clean and safe environment for patients.

Education

High School Diploma -

New Horizon Academy
Pathari, Nepal
08.2006

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Certification

Certified Nursing Assistant

Timeline

Certified Nursing Assistant

Pacifica Senior Living
12.2009 - 2012

Hairstyles

Supercuts
2023 - Current

Health Insurance Agent

World Finance Group
2022 - Current

Assistant Manager

OK Food Mart
2013 - Current

High School Diploma -

New Horizon Academy

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