Hema Ramgahan
Security
Queens,NY
Summary
Dedicated and detail-oriented professional with experience in education and compliance. Proficient in ensuring adherence to regulatory requirements, including the Family Educational Rights and Privacy Act (FERPA), Title IX, and the Clery Act. Skilled in analyzing policies and procedures, conducting investigations, and providing training to officers, faculty, and staff.
Overview
16
16
years of professional experience
6
6
Certification
Work History
Public Safety Sergeant
SUNY- Fashion Institute Of Technology
Manhattan , NY
09.2021 - 12.2023
- Controlled, monitoring and evaluation of officers performance on critical security issues.
- Formulate corrective action and conduct routine inspections of uniformed personnel and equipment.
- Respond to calls for assistance on campus and act as Incident Commander during critical incidents until relieved by administrative staff.
- Write complete, accurate, and timely reports using established protocols (Omnigo Report Exec).
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Manage 30 plus employees
Public Safety Dispatcher
SUNY-Fashion Institute Of Technology (Allied )
Manhattan , NY
10.2014 - 09.2021
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Questioned callers to determine nature of problems and locations to direct type of response needed
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Provided on-the-job training and coaching to develop new dispatchers.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Answered calls and took basic information from 50 plus callers.
Security Supervisor
Summit Security Services Inc. (JFK Airport)
Jamaica , NY
11.2012 - 03.2014
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Supervised team of 65 security personnel during shift.
- Conducted regular patrols of facility to detect and deter security threats
- Prepared and submitted reports to keep management informed of security activities and developments
- Investigated and resolved security breaches to protect organization and corporate assets
- Responded swiftly to security incidents and effectively resolved security issues
Airport Security Agent
Global Security Group Inc. (JFK Airport)
Jamaica , NY
10.2011 - 11.2012
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Screened over 3000 passengers per day by verifying ID's and boarding passes.
Customer Service Representative
Duty Free Americas (JFK Airport)
Jamaica , NY
10.2007 - 03.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Managed over 5000 customers per day.
Education
Associate of Applied Business - Pending
Capital Community College
Hartford, CT12.2026
High School Diploma -
Weaver High School
Hartford, CT06.2005
Skills
- Time Management
- Microsoft Outlook
- CCTV Surveillance
- Emergency Situations
- Dispatching Workers
- Critical Thinking
- Organizational Standards
- Regulatory Compliance
- Access Controls
- Effective Customer Service
- Alarm System Monitoring
- Daily Status Reports
- Safety and Security Regulations
- Operational Effectiveness
- Training
Certification
- Certified Fire Guard F01 -Feb 2022-Feb 2024
- Certified Fire Guard F03 - July 2021-June 2024
- Certified Fire Guard F04 July 2021-July 2024
- Security License September 2021-Sep 2025
- CPR/AED April 2022-April 2024
- BLS Certification March 2022-March 2024
- FEMA April 2021 to present
- Basic Peace Officer Training - 2023-Present
Timeline
Public Safety Sergeant
SUNY- Fashion Institute Of Technology
09.2021 - 12.2023
Public Safety Dispatcher
SUNY-Fashion Institute Of Technology (Allied )
10.2014 - 09.2021
Security Supervisor
Summit Security Services Inc. (JFK Airport)
11.2012 - 03.2014
Airport Security Agent
Global Security Group Inc. (JFK Airport)
10.2011 - 11.2012
Customer Service Representative
Duty Free Americas (JFK Airport)
10.2007 - 03.2011
Associate of Applied Business - Pending
Capital Community College
High School Diploma -
Weaver High School
- Certified Fire Guard F01 -Feb 2022-Feb 2024
- Certified Fire Guard F03 - July 2021-June 2024
- Certified Fire Guard F04 July 2021-July 2024
- Security License September 2021-Sep 2025
- CPR/AED April 2022-April 2024
- BLS Certification March 2022-March 2024
- FEMA April 2021 to present
- Basic Peace Officer Training - 2023-Present
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