Hema Sukhdeo
Edina
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2027
2027
years of professional experience
Work History
Culinary Server
Aurora on
02.2019 - Current
- Resolved customer complaints in a professional manner.
- Greeted guests and provided menus.
- Delivered food in a timely manner with accuracy and precision.
- Provided detailed descriptions of all menu items, including ingredients and preparation methods.
- Performed opening and closing duties including setting up side stations, stocking condiments, cleaning work areas.
- Adhered to health code regulations while handling food products safely.
- Maintained cleanliness of dining area and ensured tables were properly set up before seating guests.
- Replenished beverages as necessary during meal service periods.
- Ensured that guests received friendly service throughout their meal experience.
- Monitored food delivery to ensure quality standards were met.
Heath Unit Information
Aurora on France
6500 France Ave S Edina Mn 55435
2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Trained staff on best practices for health information management and EHR utilization.
- Collaborated with healthcare teams to streamline patient data workflows and reduce errors.
- Conducted regular audits of health records to ensure accuracy and integrity of patient information.
- Led initiatives to optimize data reporting processes, improving overall efficiency in health information management.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
Resident Assistant
Aurora on France Senior Living
Edina , MN
11.2019 - 03.2024
- Completed routine rounds, checking with residents to meet care needs.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Transported residents to activities and meals.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Developed positive relationships with all members of the residence hall community.
- Responded to emergency situations within the residence hall.
- Maintained accurate records of incidents that occurred in the residence hall.
- Participated in regular staff meetings with Resident Director.
- Mentored new resident assistants during their training period.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
Train Medication Administration
Estates Of Bloomington
Bloomington , MN
08.2023 - 09.2023
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Educated patients on the use of their medications, potential side effects and drug interactions.
- Responded promptly to emergency situations involving medication administration or overdose.
- Adhered strictly to HIPAA guidelines when handling confidential information about patients.
- Reviewed patient charts prior to administering any new medications.
- Communicated effectively with physicians, nurses and other healthcare providers regarding changes in medication orders or treatments plans.
- Adhered strictly to safety protocols related to handling hazardous drugs or controlled substances.
- Conducted regular audits of medical records for accuracy and completeness.
- Provided medication to patients as prescribed by the doctor, ensuring accuracy in dosage and timing.
- Ordered medications from external suppliers when needed and monitored inventory levels to ensure sufficient supply at all times.
- Observed patient responses after administering medication and reported adverse reactions immediately.
- Administered oral, topical and injectable medications accurately as ordered by the physician.
- Kept detailed documentation of all administered medications in accordance with standards set by regulatory agencies.
- Maintained accurate records of patient's medications, including dosages and frequency.
- Ensured that all medication doses were given according to physician orders.
- Participated in regular staff meetings discussing topics such as infection control practices, pharmacology updates.
- Assisted nursing staff with restocking supplies such as syringes, needles.
- Checked for drug allergies before administering any new medications.
- Monitored expiration dates of medications stored in facility stock room, disposing expired items appropriately.
- Obtained, recorded and reported patient vital signs for medication administration.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Performed wellness observations, documenting side effects for clinical follow-up.
- Researched medications to better understand properties and interactions with other drugs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered patient call signals and signal lights to determine patients' needs.
CNA
Estates Of Bloomington
Bloomington , MN
11.2022 - 09.2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
CNA
Edenbrook of Edina
Edina , MN
08.2021 - 11.2022
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
Education
GED -
Corentyne Comprehensive High
Georgetown, Guyana11-2016
Skills
Menu knowledge
Sanitation Standards
Exceptional customer service
Order Accuracy
Flexible Schedule
Customer Service
Staff Training
Adaptive Learning
Timeline
Train Medication Administration
Estates Of Bloomington
08.2023 - 09.2023
CNA
Estates Of Bloomington
11.2022 - 09.2023
CNA
Edenbrook of Edina
08.2021 - 11.2022
Resident Assistant
Aurora on France Senior Living
11.2019 - 03.2024
Culinary Server
Aurora on
02.2019 - Current
GED -
Corentyne Comprehensive High
Heath Unit Information
Aurora on France
2024 - Current