Hema Bharath Kumar Narra
Romeoville,IL
Summary
Dedicated IT professional with experience in SAP and ongoing training in Salesforce development. Demonstrated ability to effectively communicate and collaborate with cross-functional teams to deliver high-quality solutions. Formerly a Packaged App Development Associate at Accenture, specializing in software engineering. Seeking a full-time role to leverage expertise in SAP and Salesforce technologies while contributing to impactful projects. Committed to continuous learning and professional growth within the IT industry.
Overview
2
2
years of professional experience
Work History
Packaged App Development Associate
Accenture Solutions Private Limited
Hyderabad, Telangana
08.2021 - 04.2023
- Diagnosed and resolved configuration issues by analyzing logs and configuration files to identify root causes, ensuring system stability and performance.
- Partnered with business analysts to deliver high-availability solutions for mission-critical SAP applications, aligning system enhancements with business needs.
- Led system analysis, documentation, testing, and implementation processes for platform transitions, ensuring seamless migration and minimal downtime.
- Conducted comprehensive system assessments to maintain and optimize SAP environments, implementing improvements that enhanced system performance and reliability.
- Collaborated with product owners to ensure SAP systems met the intended functionality, providing insights and recommendations during development.
- Worked closely with global customers to troubleshoot and resolve SAP software issues, delivering timely and effective solutions to minimize business disruption.
- Partnered with cross-functional teams to analyze client requirements and propose system solutions that aligned with business objectives.
- Investigated and resolved SAP system issues, implementing solutions that reduced downtime and improved operational efficiency.
- Managed user support for system operation and troubleshooting, escalating problem tickets as needed to ensure prompt resolution.
Education
Master of Science - Computer Engineering
Lewis University
Romeoville, IL08-2024
Skills
- SAP Basis Administration: Security Planning, Data Migration, System Upgrades, User Training, Process Automation, Performance Monitoring, Disaster Recovery Planning
- Salesforce: UI Development, CRM Workflow Development, Apex Code, API Development
- Technical Proficiencies: Object-Oriented Programming, Agile Methodology, Cybersecurity, Functional Testing, Technology Integration
Languages
English
Professional
Hindi
Professional
Affiliations
- Actively pursuing online certifications in SAP and Salesforce to enhance technical expertise.
- Mentored students in coding through local community programs, promoting STEM education and skill development.
- Member of a local badminton team, emphasizing teamwork and commitment to physical well-being.
Timeline
Packaged App Development Associate
Accenture Solutions Private Limited
08.2021 - 04.2023
Master of Science - Computer Engineering
Lewis University
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