Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
HEMLATA RAMCHARAN
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HEMLATA RAMCHARAN

Schenectady

Work Preference

Job Search Status

Open to work

Desired Job Title

Public Health Research AssistantPublic Safety OfficerPublic Health TechnicianPublic Relations CoordinatorPublic Health Assistant

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Schenectady, NY
Open to relocation: Yes

Important To Me

Work-life balanceCompany CultureHealthcare benefits401k matchWork from home optionPaid time offFlexible work hoursPersonal development programsCareer advancementTeam Building / Company RetreatsPaid sick leave

Summary

Public health and psychology graduate with experience in health insurance enrollment, healthcare support, community outreach, and customer service. Passionate about improving access to care for underserved populations through advocacy, patient support, and health education. Skilled in communication, crisis intervention, policy research, and problem-solving in fast-paced environments. Dedicated to providing compassionate, client-centered support while promoting positive health outcomes.

Overview

1
1
Certificate
16
16
years of professional experience

Work History

Custodian

Janitronics Building Services / Regeneron Pharmaceuticals
Rensselaer, NY
05.2025 - 08.2025
  • Maintained sanitation and cleanliness standards in pharmaceutical and laboratory environments.
  • Followed OSHA regulations and PPE requirements to support a safe work environment.
  • Worked reliably in regulated environments where attention to detail, consistency, and adherence to procedures were essential.

Customer Service Representative III

Maximus NY State of Health
Albany, NY
04.2020 - 12.2023
  • Guided New York State residents, including immigrant populations, in selecting health insurance plans aligned with their healthcare and financial needs.
  • Explained Medicaid, Medicare, and Marketplace options in clear, accessible terms to support informed enrollment decisions.
  • Researched policy questions and resolved healthcare-related concerns with accuracy, professionalism, and attention to detail.
  • Prepared incident reports and documented referral complaints for the New York State Department of Health.

Assistant Manager

Cricket Wireless
Albany, NY
10.2017 - 09.2019
  • Delivered strong customer service while meeting sales goals and quotas..
  • Built transferable strengths in communication, conflict resolution, and day-to-day operations support.
  • Strengthened skills in explaining options clearly, resolving concerns, and supporting customers with patience and professionalism.
  • Supervised daily operations to enhance customer service and team performance.

Direct Support Professional

Center for Disability Services
Rotterdam, NY
11.2015 - 10.2017
  • Supported residents with daily living needs while promoting independence, dignity, and quality of life.
  • Maintained records of daily activities and administered medication as assigned.
  • Built trust with residents through patience, consistency, and respectful day-to-day support.
  • Facilitated daily living activities to enhance client independence and quality of life.
  • Assisted clients with personal care, ensuring dignity and respect in all interactions.

Wireless Sales Representative

Verizon Wireless
Albany, NY
08.2013 - 05.2014
  • Developed a loyal customer base through expert technology recommendations and personalized sales experiences.
  • Met sales targets for mobile broadband, home phone connections, tablets, insurance, and accessories.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Demonstrated in-depth knowledge of wireless products, enhancing customer engagement and satisfaction.
  • Assisted customers in selecting appropriate plans and devices based on individual needs and preferences.
  • Collaborated with team members to achieve sales goals and improve overall store performance.
  • Conducted training sessions for new staff on product features, sales techniques, and customer interaction strategies.
  • Analyzed inventory levels and coordinated restocking efforts to ensure product availability for customers.
  • Developed promotional displays that attracted customers and increased foot traffic within the store.
  • Implemented process improvements that streamlined operations, reducing transaction times for improved efficiency.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Increased customer satisfaction by providing knowledgeable product recommendations and personalized service.
  • Built strong customer relationships with effective communication and attentive listening, leading to repeat business.
  • Conducted regular device demonstrations to educate customers on features and benefits, driving interest in new products.
  • Nurtured long-term client relationships that resulted in increased loyalty, referrals, and repeat business for the store.
  • Consistently achieved top performer status within the store for monthly sales volume and customer retention rates.
  • Participated in community events and local marketing efforts to increase brand awareness and attract new customers.
  • Developed tailored solutions for individual customers by thoroughly assessing their needs, preferences, and budget constraints.
  • Contributed to a positive company culture by actively participating in team meetings, sharing ideas for improvement, and supporting colleagues when needed.
  • Maximized productivity during peak periods through efficient multitasking without compromising on quality of service provided to each customer.
  • Utilized CRM tools effectively to track leads, follow up on prospective clients, and maintain organized records of all interactions.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and emerging technologies to provide informed guidance to customers.
  • Handled returns, exchanges, and warranty claims with professionalism and ease, minimizing potential dissatisfaction.
  • Assisted with staff training initiatives to ensure consistent delivery of high-quality service across the team.
  • Enhanced team performance by consistently meeting or exceeding individual sales targets.
  • Provided exceptional customer support by promptly addressing inquiries, resolving issues, and ensuring overall satisfaction.
  • Ensured smooth daily operations of the store by taking part in scheduling, task delegation, and inventory management processes.
  • Streamlined the sales process for greater efficiency, resulting in faster transactions and improved customer experiences.
  • Boosted store sales by maintaining a thorough understanding of current promotions and wireless plans.
  • Improved inventory management through diligent tracking and accurate reporting of stock levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Mobile Phone Specialist

Best Buy
Albany, NY
06.2011 - 01.2013
  • Developed a loyal customer base through expert technology recommendations and personalized sales experiences.
  • Met sales targets for mobile broadband, home phone connections, tablets, insurance, and accessories.
  • Provided expert guidance on mobile devices, enhancing customer satisfaction and loyalty.
  • Trained staff on product features, improving overall team knowledge and service quality.
  • Resolved complex technical issues for customers, ensuring timely and effective solutions.
  • Analyzed customer feedback to identify trends and recommend product adjustments.
  • Developed training materials for new technology launches, streamlining onboarding processes.
  • Led in-store demonstrations, showcasing new products to engage potential buyers effectively.
  • Collaborated with management to optimize inventory levels based on sales trends and forecasts.
  • Implemented best practices for mobile device repairs, reducing turnaround time for service requests.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted clients in troubleshooting technical issues, resulting in reduced returns and exchanges.
  • Adhered strictly to company policies regarding data privacy when handling sensitive customer information.
  • Initiated promotional events to attract new customers and boost overall sales performance.
  • Educated customers on device usage, promoting optimal utilization of features and functions.
  • Addressed customer concerns promptly and effectively, resulting in improved brand loyalty.
  • Streamlined the checkout process by accurately processing transactions and handling payments efficiently.
  • Stayed updated on the latest industry trends and product releases, offering informed advice to customers.
  • Participated actively in team meetings for discussing strategies aimed at improving sales performance.
  • Collaborated with team members to achieve monthly sales targets, contributing to overall company growth.
  • Developed strong rapport with clientele through consistent communication and genuine interest in their needs.
  • Provided exceptional customer service through active listening and problem-solving skills, leading to high customer retention rates.
  • Effectively managed time between multiple tasks while maintaining a high level of attention to detail during daily duties.
  • Increased store revenue by upselling accessories and add-on services tailored to individual needs.
  • Mastered various point-of-sale systems, enabling fast transaction processing without compromising accuracy or security measures.
  • Established lasting relationships with clients by following up on purchases, ensuring satisfaction with products and services.
  • Conducted regular inventory audits, ensuring accurate stock levels for efficient sales operations.
  • Assisted in training new hires on product knowledge as well as store policies and procedures, ensuring a smooth onboarding experience.
  • Delivered informative product demonstrations that showcased device features and benefits, driving purchase decisions.
  • Enhanced customer satisfaction by providing personalized recommendations on mobile devices and plans.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Diagnostic Radiology Intern

Albany Medical Center
Albany, NY
08.2009 - 08.2010
  • Supported radiologists and technicians with X-ray procedures, image processing, and preparation for diagnostic services.
  • Followed safety protocols and supported diagnostic procedures by operating equipment and adjusting radiation exposure as directed.
  • Provided office and patient support by escorting patients, answering calls, and assisting care teams in ER/Trauma and operating room settings.
  • Supported pediatric patients by helping create a more comfortable hospital experience.
  • Observed interdisciplinary teamwork in fast-paced clinical settings and adapted quickly to changing patient and department needs.
  • Gained exposure to patient-centered care practices, clinical workflow coordination, and communication across hospital departments.
  • Conducted diagnostic and interventional procedures for more than 10 patients per day.
  • Conducted diagnostic and interventional procedures for more than 8-10 patients per day.

Education

Bachelor of Science - Public Health and Psychology

Associate of Arts (Honors) - Individual Studies

Hudson Valley Community College
Troy, NY
05-2011

Skills

  • Public health and health policy research
  • Health insurance enrollment
  • Medicare and Medicaid knowledge
  • Community outreach and advocacy
  • Customer service and client relations
  • Patient support and communication
  • Data analysis and trend identification
  • Crisis listening and emotional support

Certification

  • FEMA emergency management training
  • OSHA and PPE safety training
  • 100+ hours of community service as an active listener on the 7 Cups platform

Timeline

Custodian

Janitronics Building Services / Regeneron Pharmaceuticals
05.2025 - 08.2025

Customer Service Representative III

Maximus NY State of Health
04.2020 - 12.2023

Assistant Manager

Cricket Wireless
10.2017 - 09.2019

Direct Support Professional

Center for Disability Services
11.2015 - 10.2017

Wireless Sales Representative

Verizon Wireless
08.2013 - 05.2014

Mobile Phone Specialist

Best Buy
06.2011 - 01.2013

Diagnostic Radiology Intern

Albany Medical Center
08.2009 - 08.2010

Associate of Arts (Honors) - Individual Studies

Hudson Valley Community College

Bachelor of Science - Public Health and Psychology

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