Kimberly Richard
Burlington ,MA
Summary
Dedicated and reliable custodian with extensive experience at Brandeis University, excelling in cleaning and sanitizing while ensuring health and safety compliance. Proven ability to lead teams, optimize inventory management, and enhance customer satisfaction through effective communication and problem-solving skills. Committed to maintaining high standards and fostering a positive environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Custodian
Brandeis University
Waltham, MA
11.2006 - Current
- Maintained cleanliness and sanitation of designated areas, complying with health and safety regulations.
- Operated cleaning equipment, including floor buffers and vacuum cleaners, efficiently.
- Facilitated waste disposal processes to ensure cleanliness and organization.
- Arranged custodial supplies to enable efficient retrieval for cleaning duties.
- Communicated maintenance issues to management for swift resolution of facility concerns.
- Monitored inventory levels of cleaning supplies and requested replenishments as needed.
- Participated in training sessions to learn best practices for custodial services.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Reported vandalism or other damage to property to supervisor.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Operated buffers and burnishers to clean and polish floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
Team Leader Manager
CLEANING AUTHORITY HOUSEKEEPER Norcross Ga
Westford, MA
09.2004 - 10.2006
- Led team in executing efficient residential cleaning operations, ensuring high standards of quality and customer satisfaction.
- Trained new staff on cleaning techniques and safety protocols, fostering a culture of excellence and compliance.
- Optimized workforce efficiency by reducing operational downtime.
- Oversaw inventory management, ensuring adequate supplies while minimizing waste and costs.
- Conducted regular quality inspections to uphold company standards and improve client retention rates.
- Resolved customer inquiries and concerns promptly, enhancing overall client experience and loyalty.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Painting & Decorating
Greater Lowell Voke
Tyngsboro, MA05.1990
Skills
Cleaning and sanitizing
Work independently
Responsible and dependable
Customer service
Customer service-focused
Floor cleaning and buffing
Custodial machine operation
Work prioritization
Skilled housekeeper
Waste disposal
Work orders
Room setup and breakdown
Maintenance
Maintenance knowledge
Employee training
Client communication
Inventory management
Chemical handling
Facilities maintenance
Hazardous chemicals handling
Crew supervision
Restroom cleaning
Multitasking and organization
Reliability and punctuality
Health and safety compliance
Trash removal
Routine Inspections
Janitorial procedures
Floor maintenance
Excellent communication skills
Floor scrubbers and polishers
Strong work ethic
Sweeping and mopping
Trash collection and removal
Productivity and time management
Adaptable and flexible
Restroom servicing
Communication and interpersonal skills
Decision-making
Safety standards and protocols
Floor polishing and buffing
Flexible schedule
OSHA compliance
Facilities inspection
Carpet steaming and shampooing
Attention to detail
Problem-solving
Time management
Cleaning expertise
Damage reporting
Physical stamina
Snow removal
Policy and procedure enforcement
Building inspection
Facility maintenance
Emergency response
Supply management
Timely paperwork completion
Accomplishments
I was promoted to team leader within 6 months of employment at my previous job.
Through my years at Brandeis University I have earned several work performance awards. In 2019 I received the employee of the year award.
Timeline
Custodian
Brandeis University
11.2006 - Current
Team Leader Manager
CLEANING AUTHORITY HOUSEKEEPER Norcross Ga
09.2004 - 10.2006
Painting & Decorating
Greater Lowell Voke
Certification
Custodian technician
Team Leader Supervisor